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    Admin Coordinator - Sheffield, United Kingdom - Sheffield Teaching Hospitals NHS Foundation Trust

    Sheffield Teaching Hospitals NHS Foundation Trust
    Sheffield Teaching Hospitals NHS Foundation Trust Sheffield, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for an Admin co-coordinator to join to the Single Point of Access Team. The post will be based at the Northern General Hospital.

    The successful candidate will assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service. Will ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.

    They will support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.

    Main duties of the job

    To ensure efficient, effective and innovative service delivery.

    To assist the SPA Management Team to deliver the service to meet the agreed aims and objectives.

    To provide effective leadership, direct supervision and support for SPA staff.

    To manage the day-to-day operation of SPA administration functions to maintain provision of high quality services and effective working relationships.

    To manage the operational staff to deliver the required level of service in each functional area and to achieve agreed KPIs.

    To assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service.

    To ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.

    To support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.

    To provide operational and training support in SPA to ensure targets and deadlines are achieved.

    To deliver in-house training and to assist in the overall development of training strategies.

    About us

    You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

    Job description

    Job responsibilities

    Please view the attached Job Description and Person Specification documents for full details regarding this post.

    When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

    Person Specification

    Qualifications

    Essential

  • GCSE Level C/4 or above in in English and Maths, or equivalent experience/qualifications.
  • NVQ Level 3 qualification or equivalent experience/qualifications.
  • Word-processing (ECDL) RSA/OCR III or equivalent experience/qualifications.

    • Desirable

  • Further education in IT skills
  • To have completed further training to promote own development

    • Experience

    Essential

  • Admin experience working in a busy environment either in the NHS or similar organisation
  • Experience of completing a training/coordinating role
  • Staff/patient/customer care skills/telephone experience
  • Experience of working with data and/or databases.

    • Desirable

  • An understanding of basic medical terminology, anatomical and clinical terms.

    • Further Training

    Essential

  • Working with IT/office systems
  • Working in the NHS
  • Excellent interpersonal and oral skills
  • Numeric skills

    • Special Skills/Aptitudes

    Essential

  • Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales
  • Excellent written communication skills
  • Experience of writing policies and procedures
  • Ability to work in a multi-disciplinary team
  • Extensive knowledge of general office software including Microsoft Office, Excel, E-mail
  • Confident when dealing with patients, colleagues and members of the general public in a confidential manner
  • Ability to work on own initiative with minimum supervision and to prioritise own workload

    • Desirable

  • Being able to use SystmOne/TPP.
  • To have completed audits on policies and procedures and documented the outcome to maintain standards
  • Knowledge of the NHS and Community health care.

    • Other Factors

    Essential

  • Excellent team player
  • Ability to understand, demonstrate and maintain confidentiality and security in the department
  • Committed to equal opportunities
  • Ability to work under pressure and to deal with any issues arising within an admin team in a professional manner
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