Head of Digital Programme Management Office - Newcastle upon Tyne, United Kingdom - Health Innovation North East North Cumbria

Description

Programme Manager - Patient Safety

An exciting opportunity has arisen at Health Innovation North East North Cumbria (HI NENC) to appoint a Programme Manager within the Patient Safety Team.

A vacancy has emerged for a Programme Manager to lead one or more of the Safety Improvement Programmes.

They will work under the direction of the Patient Safety Lead and Chief Operating Officer, and under the scrutiny and governance of NHS England.

The post-holder will be an integral member of the Health Innovation North East North Cumbria (HI NENC) Patient Safety team.

This team of Patient Safety and Quality Improvement Specialists are responsible for delivering our nationally commissioned Safety Improvement Programmes, across our Integrated Care System, as part of the NHS England commissioned Patient Safety Collaborative.

In , these programmes will span a portfolio of themes covering Maternity and Neonates, Medicines Safety, System Safety (establishment of the Patient Safety Incident Response Framework (PSIRF), and the management/escalation of deteriorating patients.

Programme Manager – Patient Safety
Contract Type Permanent

Place of Work:
Hybrid Working applies

Responsible to:
Patient Safety Lead
Flexible working options.

• 25 days paid annual leave plus additional bank holidays (pro-rated for part time staff) and increasing to 26 days after 3 years' service.
• Holiday Purchase Scheme.
• Pension Scheme through AVIVA.
• Car Lease Scheme – Salary Sacrifice Scheme.
• Home Electronic Solutions – Salary Sacrifice Scheme.
• Life assurance for pension scheme members.
• Reward and Recognition Hub for retail discounts and wellbeing support.
• Discounted Will Writing Service via Sintons LLP.
• CPD and training opportunities to develop you and your career.

Health Innovation North East and North Cumbria (HI NENC) is one of the fifteen Health Innovation Networks set up with the aim of spreading innovation at pace and scale across the healthcare system, in order to achieve the ultimate goals of improving health and generating economic growth.

Health Innovation NENC supports several different Work Programmes including Digital, Economic Growth, Health Improvement and the Patient Safety Collaborative, all of which encompass a range of innovative and high impact projects.

Health Innovation NENC is a membership-based organisation that provides technology transfer services to its Member Organisations, which include local Foundation Trusts, Clinical Commissioning Groups (CCGs) and local universities.

As part of the services that we provide to our Member Organisations, we support the identification, harvesting, protection, commercialisation, adoption, and dissemination of healthcare innovation originating from within their organisations.

Health Innovation NENC is predominately funded by NHS England and NHS Improvement, The Office for Life Sciences and its regional Member Organisations.

Managing the full project life cycle from project initiation to closure, with a significant focus on change management and safety/service improvement.

• Completing and continually updating a comprehensive project plan that provides live updates of project status and highlights/escalates/mitigates key risks and issues.
• Leading and/or participating in regional and national networks and groups to support cross organisational learning and sharing.
• Monthly, quarterly, annual and ad-hoc reporting to various stakeholders to comply with the programme's governance arrangements.
• Ensuring that all aspects of the Programme meet and support our local stakeholders' needs whilst also delivering our national commission.
• Contributing to supporting the development and implementation of the new Innovation pathway/OMNIA system to ensure that relevant project data is captured and evidenced.

Providing and receiving highly complex, sensitive, or contentious information to ensure that the appropriate agreement or co-operation required to deliver projects is achieved.

This information is used to develop project plans and associated documentation and for planning and monitoring.

• Working with the national team, clinicians, health care professionals, patient safety teams; colleagues in social care, the independent sector, primary and secondary care, and patient forums to ensure anticipated benefits of the safety improvement programme are fully realised.
• Persuading Project Boards, Project Teams, and staff of the importance of complex projects; negotiates with and motivates staff on project delivery, including linking in with other initiatives.
• These methods may include PowerPoint presentations or the production of documents or leaflets to effect communication to staff, patients and the public affected by the projects.
• Project Lead in support of contract negotiations.
• Developing and implementing project communication plans.

Dealing with complex facts or situations which require analysis, interpretation, and comparison of a range of options.

Make judgements where there are conflicting views on the projects and where there is a need to make decisions on complex issues.

• Carrying out impact assessment on options in relation to budgets, staff and other resources, timetables, and quality of outcomes.
• Being responsible for individual project budget and tracking, depending on scope of individual project (usually within range of £5,000 - £1,000,000).
• Ensuring that all spending is agreed within project plans, monitored and variance outside of set tolerances reported to the Project Boards.
• Managing multiple projects and the appropriate multiple budgets as identified in the produced business cases.
• Appraising resources required to complete the project within the 'Cost, Time, Quality' triangle and therefore the calculation of the project budget.
• Interpreting the impact of project changes in relation to agreed levels of tolerance on current project activities, resources (both staff and budgetary), quality and acceptability of outcomes and timescales.

Planning and Organisational Skills

• Planning and organising a broad range of complex activities including formulations; Agree these plans with the Project Boards considering strategic and operational project goals.
• Developing business cases to local and NHS standards.
• Planning - including task identification, duration, resource requirement and determination of critical path to determine project length. Additional work on contingency planning and risk and issue analysis.
• Stage planning in complex projects.
• Ensuring that plans are clearly and concisely presented in project documentation including project mandates, project initiation documents, highlight and checkpoint reports, Gantt charts and project related standard reports.
• Encompassing all aspects of the project, making adjustments if targets are not met. This must be reflected in assessments on budgets and other resources being reported accordingly and reflected in the project plan.
• Skilled in the use of Product Based Planning.
• Facilitating and coaching teams in quality improvement and project management, through a variety of formats (workshops, conferences, action learning sets etc) to enable delivery of the programme objectives at local level
• Ensuring that the Programme Board and Team members are fully versed in the responsibilities of their roles and local corporate governance, that they are to undertake in relation to the project and its governance.
• Maintaining skills to professional standards, e.g. through training courses.

Directing and motivating Programme Team members in the delivery of the project.

• Chairing Project Team meetings and facilitate discussion.
• Fully informing the Programme Boards on all aspects of project progress to support their decision-making. Present risks, issues and options for resolution.

Responsibility for maintaining one or more sets of project documentation to support project administration and local standards.

• Responsible for project information systems to ensure the accurate documentation, reporting and audit of projects.
• Production of routine and ad hoc reports on project progress and issues.

A Quality Improvement qualification and/or significant experience delivering quality/service or patient safety improvement projects.
Ability to create and deliver comprehensive project plans.
Experience of managing multiple complex projects and delivering change management.
Interpreting, analysing, and presenting highly complex multi stranded information of varying quality from a number of diverse sources.
Excellent IT skills, including proficiency in the Microsoft Office suite and use of video conferencing
Currently holds or has had a similar patient safety or quality improvement role in an NHS healthcare environment.
Be educated to degree level or equivalent level of qualification or experience in quality improvement or patient safety.

• Hold a current recognised project management qualification, preferably PRINCE2 Practitioner or equivalent experience in project management techniques.

Job Types:
Full-time, Part-time, Permanent
Monday to Friday
Patient Safety: 2 years (required)