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Kensington

    Telephone Support Officer - Kensington, Merseyside, United Kingdom - The People Concern

    The People Concern
    The People Concern Kensington, Merseyside, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community.

    Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

    With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

    The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities


    Title:
    Support Specialist

    Status:
    Full-time, Non-Exempt (Hourly), Non-Management

    A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc.

    They will respond to clients' needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members.

    A support specialist's role is vital to the success and support of the client's and the shelter itself.

    Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.


    • Conduct regular, thorough walk-throughs of the facility
    • Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
    • Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
    • Possess effective customer service skills and the ability to handle difficult situations
    • Ability to communicate in a language other than English strongly preferred but not required
    • Commitment to improving the community through empowerment and dignity
    • Computer literate; able to use computerized database system for information management
    • Able to obtain and maintain Food Handlers, CPR and first aid certification
    • Demonstrate an ability to take initiative towards continued professional development
    • Ability to work with Persons Experiencing Homelessness (PEH)
    Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

    • We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry,

    One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community.

    Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

    With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

    The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.


    • Employee Assistance Plans (EAP)
    • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
    • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

    We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

    Medical Insurance
    Retirement Planning (403b) & Matching
    Paid Holidays
    Paid Vacation Days
    Employee Assistance Plans (EAP)
    Flexible Spending Account (FSA)
    Voluntary Short- and Long-Term Disability
    Voluntary Pet Insurance
    Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
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