Jobs
>
Team Leader
>
Newcastle upon Tyne

    Team Leader - Newcastle upon Tyne, United Kingdom - Everyturn Mental Health

    Everyturn Mental Health
    Everyturn Mental Health Newcastle upon Tyne, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We have a new and exciting opportunity to join our NHS 111 Mental Health First Responder Service as a Team Leader.

    Within the service you will provide effective leadership, people management and expert knowledge to the 111 Mental Health Advisor team.

    You will also work closely with the Service Manager in the operational delivery of the service ensuring it meets national guidance and local key performance indicators

    The working hours will be mainly Mon-Fri, 9 5, however there will be some requirement to provide support out of hours, evenings, weekends across the 24/7 period.

    Main duties of the job

  • Manage a team of 111 Mental Health Advisors (including recruitment, resourcing and planning) within the 111 MHFRS Contact Centre providing a single high quality point of access to the Mental Health First Response Service.
  • Provide Facilitation, and coordination of the MHFRS pathway and efficiently processing enquiries from patients, carers and external agencies in relation to process and general enquiries to support the service.
  • Support the Service Manager with reviews of administration systems and processes to ensure quality, adapt and implement changes and updates where needed to meet a variety of needs, coordinating with clinical and administrative staff to establish and streamline administrative processes across all pathways identified.
  • Support the Service Manager to embed expected patient care standards ensuring they are achieved and maintained in all aspects of administration work and communicationsto support the patient.
  • Provide a point of contact for patient complaints/incidents, reviewing and actively seeking to resolve, escalating to the Service Manager as required.
  • Support with the ongoing training and development needs within the 111 Mental Health Advisor Teams, with the ability to complete 121s, Appraisals, Probation Reviews and Absence Management meetings.
  • Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

    • About us

    What we offer in return

    We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

  • 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
  • Enhanced pension
  • Wagestream-ability torelease earnings, giving youinstant access to your pay
  • Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
  • Enhanced life assurance scheme, payment being three times your annual salary

    • Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

    We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

    We particularly encourage applicants from ethnic minority backgrounds, as we strive to ensure our service reflects the diversity within our locality.

    Job description

    Job responsibilities

    We have a new and exciting opportunity to join our NHS 111 Mental Health First Responder Service as a Team Leader.

    Within the service you will provide effective leadership, people management and expert knowledge to the 111 Mental Health Advisor team.

    You will also work closely with the Service Manager in the operational delivery of the service ensuring it meets national guidance and local key performance indicators

    The working hours will be mainly Mon-Fri, 9 5, however there will be some requirement to provide support out of hours, evenings, weekends across the 24/7 period.

    About the role

  • Manage a team of 111 Mental Health Advisors (including recruitment, resourcing and planning) within the 111 MHFRS Contact Centre providing a single high quality point of access to the Mental Health First Response Service.
  • Provide Facilitation, and coordination of the MHFRS pathway and efficiently processing enquiries from patients, carers and external agencies in relation to process and general enquiries to support the service.
  • Support the Service Manager with reviews of administration systems and processes to ensure quality, adapt and implement changes and updates where needed to meet a variety of needs, coordinating with clinical and administrative staff to establish and streamline administrative processes across all pathways identified.
  • Support the Service Manager to embed expected patient care standards ensuring they are achieved and maintained in all aspects of administration work and communicationsto support the patient.
  • Provide a point of contact for patient complaints/incidents, reviewing and actively seeking to resolve, escalating to the Service Manager as required.
  • Support with the ongoing training and development needs within the 111 Mental Health Advisor Teams, with the ability to complete 121s, Appraisals, Probation Reviews and Absence Management meetings.
  • Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

    • About you

  • Demonstrable experience of managing teams and associated HR processes
  • Demonstrable experience of meeting agreed performance targets
  • Demonstrable experience of working in a multidisciplined department with responsibility for managing projects and day-to-day activities
  • Demonstrable experience gained in an administrative or contact centre setting
  • Significant experience gained in a customer service setting
  • Demonstrable experience of complaints management
  • Understanding of NHS 111
  • Understanding of Mental Health Crisis Services
  • Awareness of care pathways
  • Understanding of GDPR
  • Developed communication skills, orally and in writing
  • Developed relationship building skills
  • Developed interpersonal skills
  • Developed presentational skills
  • Developed IT skills including Office 365

    • What we offer in return

    We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

  • 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
  • Enhanced pension
  • Wagestream-ability torelease earnings, giving youinstant access to your pay
  • Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
  • Enhanced life assurance scheme, payment being three times your annual salary
  • Plus, many more great benefits on offer

    • Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

    We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

    We particularly encourage applicants from ethnic minority backgrounds, as we strive to ensure our service reflects the diversity within our locality.

    In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

    Person Specification

    Experience

    Essential

  • Demonstrable experience of managing teams and associated HR processes
  • Demonstrable experience of meeting agreed performance targets
  • Disability North on behalf of end employer

    Team Leader

    1 week ago

    Disability North on behalf of end employer Newcastle upon Tyne, United Kingdom

    **Location**: Newcastle upon Tyne · **Hours**: 15-20 hours per week as Team Leader plus opportunity for additional shifts · **Salary**: £15.00- £17.00 per hour (annual equivalent £31k-£34k) · **Benefits** · - 6 weeks paid annual leave · - Pension Scheme · - Double Time on Bank Ho ...

  • Raven

    Team Leader

    4 days ago

    Raven Newcastle upon Tyne, United Kingdom

    **About Us**: · At Raven, we're on a mission to look after our customer the best way as possible. We're looking for a dynamic and dedicated Team Leader to guide our team in achieving this mission here in Newcastle · **Responsibilities**: · - **Team Management**: Lead, mentor, and ...

  • Russell Tobin

    Team Leader

    1 week ago

    Russell Tobin Newcastle upon Tyne, United Kingdom

    **Team Leader** · Our client is a major UK High Street Bank. · Newcastle Upto Tyne · - NE27 · We are looking for a passionate Team Leader to join a growing department, an experienced leader with a proven track record in leading teams and getting the best out of colleagues to driv ...

  • Disability North on behalf of end employer

    Team Leader

    1 week ago

    Disability North on behalf of end employer Newcastle upon Tyne, United Kingdom

    **TEAM LEADER - POSITIVE BEHAVIOUR SUPPORT (TLPBS)** · **Title**: Team Leader - Positive Behaviour Support · **Location**: Newcastle upon Tyne · **Hours**: 15-20 hours per week as Team Leader plus opportunity for additional shifts · **Salary**: £15-17 per hour (annual equivalent ...

  • Raven

    Team Leader

    2 days ago

    Raven Newcastle upon Tyne, United Kingdom

    **About Us**: · At Raven, we're on a mission to look after our customer the best way as possible. We're looking for a dynamic and dedicated Team Leader to guide our team in achieving this mission here in Newcastle · **Responsibilities**: · - **Team Management**: Lead, mentor, and ...

  • Switch Advisor Ltd

    Team Leader

    1 week ago

    Switch Advisor Ltd Newcastle upon Tyne, United Kingdom

    **Team Leader** · **Switch Advisor Ltd** is seeking a Team Leader to join our team in Newcastle Upon Tyne. · **Benefits**: · *Health, dental, and vision insurance plans · *Company-paid life insurance and short-term and long-term disability plans · *401K plans with company match · ...

  • Everyday new

    Team Leader

    1 day ago

    Everyday new Newcastle upon Tyne, United Kingdom

    **Worksite**: Care at Home Newcastle · **Contract Type**: Full-time · **Closing Date**: 08 March 2024 · **Salary**: £23,882 - £25,435 · **Specific Hours**: 35 · **Team Leader - Care at Home Newcastle**: · EveryDay, a social enterprise wholly owned by Age UK North Tyneside is look ...

  • Age UK North Tyneside

    Team Leader

    1 day ago

    Age UK North Tyneside Newcastle upon Tyne, United Kingdom

    EveryDay, a social enterprise wholly owned by Age UK North Tyneside is looking to recruit a Team Leader for Weetslade Court. There is the possibility of hybrid working as a Personal Support Assistant. · You will assist the Area Manager & Coordinator in ensuring the effective and ...

  • SSP

    Team Leader

    1 week ago

    SSP Newcastle upon Tyne, United Kingdom

    **Team Leader** Team Leader at Millie's Cookies - Newcastle Blackett **Bridge, Eldon Square Centre** · **Pay rate **£10.41 p**er hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you ...

  • SSP

    Team Leader

    1 week ago

    SSP Newcastle upon Tyne, United Kingdom

    **Team Leader** Team Leader at Millie's Cookies - Newcastle Blackett** Bridge, Eldon Square Centre** · **Pay rate **£10:30 p**er hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you ...

  • Majestic LDN

    Team Leader

    3 days ago

    Majestic LDN Newcastle upon Tyne, United Kingdom

    Location: Newcastle · As a Team Leader, you will be responsible for leading and motivating a team of professionals to achieve their goals and objectives. You will be responsible for managing the day-to-day operations of the team, ensuring that all tasks are completed to a high st ...

  • DXC Technology

    Team Leader

    3 days ago

    DXC Technology Newcastle upon Tyne, United Kingdom

    **Back Office Team Leader - Cobalt Business Park** · We are looking for a passionate and committed Team Lead to join our Contact Centre team. The role will suit someone who is ambitious, customer service orientated and innovative. · You will have experience in dealing with a broa ...

  • Livability

    Team Leader

    1 week ago

    Livability Gateshead, United Kingdom

    **About us** · Livability North East supports people with learning disabilities, physical disabilities and mental health needs across Newcastle and Gateshead. Supported Living and Community based support enabling people to live life to the full. · **A**_re you the Team Leader we ...

  • Be Caring

    Team Leader

    1 week ago

    Be Caring Newcastle upon Tyne, United Kingdom

    **Join our team**: · Be Caring, the UK's largest employee-owned social care provider, is shaping the future of social care. This a fantastic opportunity for a driven and talented individual to join our growing employee-owned organisation and to make a real impact on the quality o ...

  • Alliance Healthcare

    Team Leader

    3 days ago

    Alliance Healthcare Newcastle upon Tyne, United Kingdom

    **About The Role**: · Did you know that Alliance Healthcare delivers to over 17,000 pharmacies, doctors, hospitals and health centres twice a day from across the UK? · Are you an enthusiastic and motivated team worker looking for the next step or a change in your career? Are you ...

  • British Airways

    Team Leader

    12 hours ago

    British Airways Newcastle upon Tyne, United Kingdom

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. Our country's creativity, diversity, style, wit and warmth are the same specia ...

  • YMCA Newcastle

    Team Leader

    1 day ago

    YMCA Newcastle Newcastle upon Tyne, United Kingdom

    **Full time - wage negotiable for the right person** · **37.5 hours per week** · With at least 5 years experience in the youth and community and employability sector you will be lead a small team delivering youth led activities and programmes to young people accessing our program ...

  • NECSWS

    Team Leader

    1 week ago

    NECSWS Newcastle upon Tyne, United Kingdom

    Company Description · NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 ...

  • PAD London

    Team Leader

    1 week ago

    PAD London Newcastle upon Tyne, United Kingdom

    We are seeking an experienced and motivated Team Leader to join our team. As a Team Leader, you will be responsible for managing a group of employees and ensuring that they are working efficiently and effectively towards achieving our company's goals. You will also be responsible ...

  • Connect Health

    Team Leader

    1 week ago

    Connect Health Newcastle upon Tyne, United Kingdom

    **Job details**: · Job reference · - REQ001322 · Date posted · - 02/03/2023 · Application closing date · - 31/03/2023 · Location · - Newcastle upon Tyne · Salary · - £ £31000 · Package · - Blank · Contractual hours · - Blank · Basis · - Blank · Job category/type · - Administratio ...