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- Strong emotional intelligence / behaviours - a win: win thinker.
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- Commitment to and, experience of developing, motivating and engaging individuals.
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- Skills in change management to ensure uptake and engagement, where process changes are identified.
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- Knowledge of logistics, both domestic and international.
- Proven experience of transformational influence on teams
- Proven experience of supporting team members with a range of wellbeing initiatives
- Proven experience of using resilience, influence/persuasion, collaboration and appropriate compromise, to resolve conflict
- Proven experience of managing a team through change - be those changes to working process, organisational design or integrating new team members.
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Customer Service Manager - Tiverton, United Kingdom - Just Recruitment Group Ltd
Description
The Just Recruitment Group Ltd is currently recruiting for a Customer Service Manager for a world class manufacturer based in Tiverton, Devon.
Reporting to the Sales Operations Director, the Customer Service Manager will build and maintain a strong customer service team. Focus areas of the role will be developing a strong customer service ethos, where customer experience is central. Improvements to the efficiency and accuracy of process is using our ERP and CRM systems. Innovative use of customer service KPI's to drive measurable improvement and accountability.This role will also involve working closely with the European Branch Manager and Technical Sales Manager on internal process improvement as well as the UK and Distributor support managers in relation to customer liaison.
Key Skills required:
Role Requirements:
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.