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    Field Service Manager, Birmingham - Focal Systems

    Focal Systems
    Focal Systems Birmingham, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    We are looking for

    an individual who can lead and champion deployments for our customers in your area. This role will have overall accountability for the successful deployment, maintenance and adoption of our system. This is a full-time position.

    Responsibilities

  • Ensure all KPIs are met relative to Installations/Uptime/Ongoing Maintenance for your geographic region
  • Overall accountability for deployment, training and customer success
  • Understanding the customer business and building plans to exceed expectations
  • Oversee all Field Service Technicians within their respective region
  • Troubleshooting and quality control
  • Onboarding/scanning products into the system
  • Routine stops at our client locations for battery swaps and diagnostics
  • Onsite and offsite maintenance
  • Learn to build devices and deploy them
  • Dynamic oversight of services and operations
  • Serve as primary point of contact reporting anything relevant in the field back to our Product Team
  • Ensure all payroll entries are tracked/reviewed for thoroughness and investigate anomalies accordingly for productivity improvements or coaching opportunities.

    • Requirements

  • 2+ years in a customer-facing technical sales, services or operational support role
  • Proven team lead or supervisory experience
  • Proactive, resourceful, with a desire to figure stuff out, interested in applying cutting-edge technologies.
  • Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
  • Excellent communication, presentation and demonstration skills.
  • Good understanding of account management and customer success.
  • Organized, detail-oriented, dependable and self-sufficient
  • Strong customer service orientation
  • Interested in technology
  • Thrive in a fast-paced environment
  • Flexible with your schedule, including nights and weekends
  • Must have a valid driver's license and ownership of a reliable vehicle
  • Must have a working smartphone (Android or iPhone)

    • Why Focal Systems

    Strong Mission and Values

    We are a tightly knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

    Exceptional Team

    We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

    Outstanding Partners

    We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

    Benefits

    Paid Time Off & Sick Time

    Job Type: Full-time

    Salary: £45,000.00-£55,000.00 per year

    Schedule:

  • 8 hour shift

    • Application question(s):

  • Do you have your own car as a means of transportation?

    • Licence/Certification:

  • driver's license and reliable vehicle (required)

    • Work Location: In person

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