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    WGSN - Salesforce Developer - London, United Kingdom - Ascential Group Ltd

    Ascential Group Ltd
    Ascential Group Ltd London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    The role

    We are looking to hire a Salesforce Developer to join our Business Systems team in the UK.

    You will be a key member of the team and leveraging Salesforce solutions to enhance customer experience and revenue growth. This role will be responsible for managing and owning the Salesforce DevOps process & being the technical lead across our Salesforce infrastructure working closely with our Salesforce System Administrator, Third party developers and CRM Lead. This role will enjoy a high degree of autonomy so you must be comfortable working independently and be confident in defining the right approach for any given solution.

    Working at WGSN

    Together, we create tomorrow

    A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

    WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

    Role overview

    The role will undertake full Lead to Opportunity lifecycle responsibilities for assigned cases, change requests and project work from the requirements elicitation and validation, to prioritisation of cases and deployment. This will include solution design, build, unit testing, securing appropriate approvals and deployments in line with our DevOps framework which you will own and manage. To achieve this coordination with 3rd party partners may be required. You will also be responsible for the health and maintenance of the Salesforce platform.

    The team

    The Business Systems team consists of Marketing Automation, Salesforce Support, Certinia Support maintaining ownership across Marketo, Salesforce & Certinia inclusive of management of the Data & Integrations. The team is UK based and we are a collaborative team who work together to deliver results in a fast paced environment. We collaborate daily with team stand ups, team slack channels and ensure we inject a bit of fun into our work. As a new team, late 2023 we won an internal award for delivering a new invoicing solution after coming up with innovative cost saving solutions and we are aiming for the WGSN F.O.C.U.S Awards this year.

    Key accountabilities

  • Take ownership of Change Requests, Projects or Issues assigned to you & their resolution, taking appropriate action to remediate issues quickly with effective stakeholder communication.
  • Conduct Technical assessment of the work and time required to implement changes
  • Deliver technical changes through declarative features or programmatic tools
  • Manage the installation and ongoing maintenance of AppExchange applications
  • Follow agreed testing and approval protocols for all changes delivered
  • Where necessary, assign cases to Salesforce Support & other third-party application support team, providing clear requirements & test criteria to confirm resolution & coordinating activity through to the deployment of respective solutions with partner SLA's.
  • Manage and own the DevOps process ensuring support & guidance available for other team members where appropriate
  • Develop a strong understanding of the business, its products, and operational processes to inform validation of technical design for changes and projects
  • Develop and maintain a strong understanding of the system configuration, integrations and installed apps, and how they enable business processes
  • Assessing the capabilities delivered in each salesforce release and work with your team to identify opportunities to exploit
  • Assessing proposed third party application upgrades, identifying risks and benefits & establishing implementation plans
  • Proactively developing new ways to innovate and maximise the value of salesforce, integrations and installed third-party applications to the business
  • Assessing and reducing technical debt across the Salesforce platform
  • Monitoring of Salesforce releases and org migrations and working with the System Administrator to plan for, and test and make any necessary changes ahead of time.

    • This list is not exhaustive and there may be other activities you are required to deliver.

    Skills, experience & qualifications required

  • Recent and demonstrable hands on experience building and delivering salesforce solutions based on salesforce core clouds and leading ecosystem products
  • Solid experience working with Salesforce including the ability to:
  • Evidence of continuous personal development through salesforce certification in core disciplines: (Below Certifications Essential)
  • Experience of Certinia Preferred
  • Knowledge of Salesforce products required including: ○ Sales Cloud ○ Service Cloud ○ Salesforce Appexchange ○ Salesforce CPQ 3
  • Experience of DevOps management or operation (2+ years) essential
  • Experience working within the Atlassian Suite

    • What we offer

    Our UK benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

  • 25 days of holiday per year - with an option to buy/ sell up to 5 days
  • Pension, Life Assurance and Income Protection
  • Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness
  • Employee assistance programme, season ticket loans and cycle to work scheme
  • Volunteering opportunities and charitable giving options
  • Great learning and development opportunities
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