Jobs

    Customer Experience Advisor - Manchester, United Kingdom - Workingmums

    Workingmums
    Workingmums Manchester, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Senior Customer Relations Officer (Stage 2)

    Title:
    Senior Customer Relations Officer (Stage 2)
    Contract type:12 Month FTC covering Maternity Leave

    Hours:
    Full time, 35 hours per week
    Agile/hybrid working- office based 20-40%(3-4 days working from home)

    We haveanexciting opportunity for aSenior CustomerRelations Officer to assist and manage the growing teamof Stage 2 reviewers covering Maternity Leave for 12 months.

    If you are an exceptional customer focusedindividual with experience in leading a teamand consider yourself to be a high-end achiever who not only meets and exceeds targets but also thrives under pressure in our fast paced environment; This role will see you balance50% of your time spent providingessential leadership to yourteamand 20% allocatingthe teams day to day activities to ensure they deliver team and individual targets, and we are compliant with the Housing Ombudsman complaint handling code asdetailed in the role profile.

    In addition to our support and training, the successful candidate will have access to our full suite of benefits including28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance .

    We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.
    We are recognised externally for our commitment to inclusion.

    We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

    We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
    L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work.

    We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

    Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

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