- Supervise a team of call handling/administrative staff including undertaking appraisals, supervision, training and development of band 3 and band 2 staff.
- Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
- Allocate and supervise tasks delegated to other members of the administration team.
- Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
- Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently.
- Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
- Deputise for the Line Manager when directed and required.
- To be responsible for dealing with telephone enquiries and other communications with a high degree of tact, diplomacy and confidentiality.
- Arrange and attend meetings, including booking venues and hospitality if appropriate. To prepare and produce an agenda, collate and distribute all necessary information and documentation, take minutes and action notes as required. Ensure all minutes are issued in a timely manner and ensure agreed actions are appropriately recorded.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary.
- Ensure confidentiality is maintained at all times and sharing of information is done in accordance with Trust policies and procedures.
- Monitor and maintain stocks of stationery and resources, acting as authorised requisitioner to ensure that stocks are replenished.
- Work with the Management Team in the development and implementation of Standard Operating Procedures and Work Manuals.
- Assist in the effective use and maintenance of the office environment and clinical room space in the base, and leading on the introduction of, and working with, systems to manage this effectively.
- Support communication with colleagues and users of the service through negotiation, influencing, listening and understanding, to ensure effective joint working.
- Be aware of the Trusts Incident reporting systems in line with the Health and Safety and Risk policy requirements.
- Support managers and clinical staff with all aspects of the recruitment of clinical staff in-line with the processes and policies and to ensure that newly appointed staff undergo their local Trust induction.
- Educated to GCE/GCSE (A - C grades, one of which must be English) or equivalent.
- RSA/OCR stage II/NVQ Level 2 in Business Administration or equivalent.
- Able to demonstrate and evidence continuous professional development.
- High standard of written English.
- Evidence of training in leadership and management skills.
- RSA/OCR stage III/NVQ Level 3 in Business Administration or equivalent.
- Significant experience in senior secretarial /administrative position.
- Experience of staff supervision and management.
- Demonstrate ability to contribute towards service improvement.
- Demonstrate awareness of organisational policies and ability to translate into working practice.
- Secretarial/administrative experience in the NHS within clinical and/or corporate services.
- Previous experience of NHS clinical and corporate governance processes and statutory frameworks.
- Excellent communication skills and ability to adopt appropriately both verbally and written including IT literacy (MS office and web-based).
- Excellent customer care skills.
- Advanced standard or typing/audio skills.
- Excellent organisational skills.
- Able to work with high degree of flexibility.
- Confident nature with a proactive and constructive approach.
- Good understanding of the NHS and the way it works.
- Understanding of HR policies and procedures.
- Understanding of clinical corporate governance.
- Knowledge of medical terminology.
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FOH Senior Administrator - Peterborough, United Kingdom - Cambridgeshire and Peterborough NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen for a motivated and enthusiastic B4 Senior Administrator to work full time ( hours per week) with the OPAC Admin Hub at Phorpres Close, Peterborough supporting our Front of House service.
The successful candidate will have a strong commitment to providing excellent customer care and will be expected to deliver a high standard of admin support to the Front of House service.
Main duties of the job
The Admin Hub provides an administration service between the hours of 08:00 -20:00, 7 days per week, including bank holidays. The post holder will be required to work flexibly in line with the needs of the service including a minimum of three bank holidays per year.
The postholder will be responsible for providing efficient, effective and timely administrative support to the Front of House service and the District Nurses including liaison with external referrers, Trust staff and admin hub colleagues. We are therefore looking for an individual with excellent people skills, exemplary telephone skills and the ability to remain calm under pressure. The post holder will supervise a team of call handlers/ administrators and take operational responsibility for them and the allocation of work and will therefore be proactive and organised with strong people management skills.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job descriptionJob responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached job description and person specification for full details of responsibilities.
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website
Person SpecificationEducation / Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills & Abilities
Essential
Desirable
