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    FM Facilities Support Manager - Liverpool, United Kingdom - Mersey Care NHS Foundation Trust

    Mersey Care NHS Foundation Trust
    Mersey Care NHS Foundation Trust Liverpool, United Kingdom

    6 days ago

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    Full time - 37.5 hours per week (Mon-Friday)
    Description

    Job overview

    The Facilities Team Leader will working closely with their manager. The Team Leader provides local leadership for the team of Facilities Management Assistants (FMAs) at Clock View & other sites as necessary in the future, providing a comprehensive Soft FM service across the sites including catering, cleaning, portering .

    The post holder will stand in for managers for short periods of time on request.

    Candidates should ideally have facilities experience in a supervisory role, Hold or be willing to work towards GCSEs/NVQ level 2, or equivalent qualifications. CIEH Intermediate Food Hygiene Certificate, or equivalent. ECDL or equivalent IT qualification. Has previously worked in a
    multi-skilled, multi site environment

    The successful candidate will also have excellent IT and interpersonal skills.

    The candidate must be flexible and may be expected to work weekends and bank holidays from time to time and cover extra shifts when required.

    Previous applicants need not apply

    Main duties of the job

    To provide strong administration skills to the team

    To lead a team, allocating, prioritising, monitoring and carrying out tasks. Assist Line Manager with the recruitment and development of the staff providing training within the department.

    Carry out annual Personal Development Plans with staff to review performance, training needs and to set objectives for the forthcoming year. Review the above with regular supervision meetings.

    To ensure the accurate recording and input of shifts worked by staff within the department. This will also include the authorising and accurate recording of leave and sickness.

    Ensuring all staff within the department attend and are kept up to date with mandatory training as well as training specific to the role.
    Manage the provision of clothing and safety equipment for their team of staff, ensuring adequate replacements when appropriate.
    To ensure all equipment is kept in a secure, operable and clean condition at all times, reporting hazards, defects or adverse incidents in line with operational procedures.

    To stand in for, or represent their manager when required.

    To be responsible for providing work rotas that complement the smooth and efficient running of Operational Activity.
    To lead on all aspects (ordering, safety, menu reviews) and participate in the production of high quality meals.

    Working for our organisation

    Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

    We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

    At the heart of all we do is our commitment to 'perfect care' – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

    Flexible working requests will be considered for all roles.

    Detailed job description and main responsibilities

  • To lead and maintain the highest standards in catering practices both in the preparation and presentation of the patients' / customers' meals.
  • To ensure that the catering staff have adequate clean uniforms, overalls, footwear and that protective clothing is worn at all times.
  • To ensure that catering staff meet personal hygiene standards and ensure all catering practices comply with HACCP guidelines.
  • To assist in the implementation and supervision of cleaning schedules which are supplied and maintain the highest standards throughout the locations.
  • To be responsible for the safe use and maintenance of equipment and the reporting of faulty equipment.
  • To comply fully with the Food Safety Management System.
  • To ensure that meals meet agreed standards for quantity, quality and appearance and are produced and distributed on time in order to meet agreed schedules and deadlines.
  • To be responsible for checking the quality of food items delivered to the kitchen and stock rotation of provisions both in refrigerators / freezers and store rooms.
  • To be responsible for the economic use of provisions to ensure minimal wastage.
  • To identify risks relating to the operation of the kitchen with regards to HACCP, COSHH, Health and Safety and risk assessments and support in the taking of appropriate action.
  • To respond to all customer comments.
  • To regularly review menus and recipes.
  • To assist and work with and support the FM Site Manager with capital and change programmes designed to improve the catering service.
  • To operate five days out of seven in line with service needs

    • Any other duties that may reasonably be required and that are commensurate with the grade.

    Generic Responsibilities for all staff:
    All post holders will agree to:

  • Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
  • Role model the values of the Trust – Continuous Improvement, Accountability, Respectfulness and Enthusiasm – in all activities and interactions with employees, service users and other stakeholders
  • Challenge the stigma associated with mental health and learning difficulties.
  • Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.'
  • Work across professional and organisational boundaries to improve services for all. Maintain their specific knowledge base and develop new skills.
  • Value the contribution of the patient / service user voice.
  • Operate within any organisational codes of practice or those from a relevant professional body.
  • Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
  • Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
  • Comply with all health and safety legislation and local policies and procedures.
  • Adhere to all organisational policies.
  • Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment
  • Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.

    • Person specification

    Knowledge/ Experience

    Essential criteria

  • Understanding of a range of work procedures and practices relating to the department
  • Aware of up to date catering initiatives and relevant legislation
  • Previous experience of supervising a team.

    • Desirable criteria

  • Experience of working in the NHS in a supervisory role.
  • NHS experience and training in safety, health, catering, cleaning or estates
  • Trade, catering and/or domestic experience in the organisation or similar
  • Has previously worked in a multi-skilled, multi site environment

    • Qualifications

    Essential criteria

  • GCSEs/NVQ level 2, or equivalent qualifications
  • CIEH Intermediate Food Hygiene Certificate, or equivalent
  • ECDL or equivalent IT qualification

    • Desirable criteria

  • GCSE Maths and English, or equivalent

    • Values

    Essential criteria

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

    • Skills

    Essential criteria

  • Ability to manage staff, function as the leader of a group and support the management objectives of the department and trust
  • Able to use a computer for email and word processing tasks
  • Well developed verbal and written communication skills
  • Flexible
  • Positive approach to management and meeting the needs of service users
  • Able to implement catering and hospital policies
  • Willingness to be trained and offer on the job assistance to new starters as required
  • Able to support first line management tasks including disciplinary, sickness management, resource allocation
  • Able to deliver the assigned tasks

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