- Effectively manage your ticket queue while resolving incidents and delivering changes within company defined SLA, KPI and CSAT targets.
- Work as a support escalation to associate engineers for technical and commercial issues.
- Be actively involved in priority one and major incidents during hours and out of hours (when on-call)
- Work within and understand company process and internal/external procedures.
- Accountable for ensuring PDRs and 121s are conducted with their line manager on a frequent basis.
- Responsible for their own goals and tasks (task matrix or otherwise) to deliver the desired outcomes, requesting relevant training and development where required.
- Escalation and pro-active chasing of vendors and external support groups where required.
- Participate in the teams on-call rota (following successful probation)
- Experience network incidents on a managed services desk at 2nd line / 3rd line or similar.
- Experience in configuring and maintaining Cisco ASA's, Cisco Firepower, Cisco ISE, Cisco WLC, Cisco/Arista Routers & Switches, Fortigate, FortiManager
- Security Clearance (without restrictions) is a necessary part of the role to deliver workload for our public sector customers, you should have nothing that could hinder the application of this.
- Fortinet NSE 4,5,6,7,8 or working towards
- CCNA or working towards
- Experience working with VPN's
- Viptella, Fortinet and/or Meraki SDWAN experience
- CCNP
- Cisco specialist certifications
- Working experience working with WANs & SDWAN
- Working experience in some or all of the following protocols/products: OSPF, EIGRP, BGP, PBR, MPLS (L3VPN), VRF, L2VPN, FTTx, ADSL, RADIUS, Layer 2 protocols (STP, etc), QOS, 802.11, Cisco ASA, IPSec/SSL VPN
- As standard: 25 days' holiday, plus you can buy up to 5 more days
- A little extra: we'll give you your birthday off, and an extra celebration day for whatever you want Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer days
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
-
IT Support Engineer
2 days ago
Allegiance Technology Manchester, United Kingdom**IT Support Engineer · Role**:IT Support Engineer** · Location**:Manchester City centre** · Salary**:£31,000 - £36,000 · A Law firm who are nationally recognised for being one of the very best in the UK (and have the awards to prove it) are looking to add to their technical supp ...
-
Support Engineer
1 week ago
Amber Resourcing Manchester, United Kingdom**Support Engineer | £55,000 up to £60,000 DOE | Fully Remote** · **The Company** · Join a leading cloud automation platform, providing WebOps for organisations to secure environments in the cloud. · **What You Will Be Doing** · - Being the first point of contact providing suppor ...
-
IT Support Engineer
1 week ago
ITECCO Manchester, United KingdomIT Support Engineer - Manchester City Centre - up to £27,000 · My client are looking for a talented, enthusiastic and self-driven IT Support Technician to join their IT Team on a permanent basis, this role requires site visits to their clients' sites within the education sector, ...
-
IT Support Engineer
1 day ago
Parmar Staffing Ltd Manchester, United KingdomThis is a remote position. · IT Support Engineer - SAAS - Remote · We are hiring for a fully remote IT Support Engineer to work with a SAAS business based in the UK. · The role will be supporting users of the SAAS product. · You will have at least 3 years experience of in supp ...
-
Linux Support Engineer
1 week ago
Circle Recruitment Manchester, United KingdomLinux / Cloud Operations Engineer - Manchester (Fully remote) · Key skills - Linux, windows server, Azure Cloud, Apache, MySQL, Azure Engineer, Azure Administrator, Cloud Engineer, DevOps Engineer, Linux Support, Azure Support, Linux Administrator · **About the company**: · A bra ...
-
Technical Support Engineer
1 week ago
Gleeson Recruitment Group Manchester, United Kingdom**Technical Support Engineer - Manchester - £30 - 37k** · Are you a Technical Support Engineer based in Manchester who is looking for a new challenge? If so, I have the perfect opportunity for you to join a progressive Manchester based Manufacturing organisation. · The company pr ...
-
Cloud Support Engineer
1 hour ago
Amber Resourcing Manchester, United Kingdom**Cloud Support Engineer | £55,000 up to £90,000 DOE | Fully Remote** · **The Company** · Join a leading cloud automation platform, providing WebOps for organisations to secure environments in the cloud. Join a global team managing a WebOps platform in Azure. · - Microsoft Azure ...
-
Deskside Support Engineer
1 week ago
Cerco IT LTD Manchester, United Kingdom**Primary role requirements** · - Responsible for maintaining and promoting highest level of service to the client · - Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient · - Responsible for Incident ticke ...
-
2nd Line Support Engineer
1 week ago
Premier IT Manchester, United Kingdom**2nd Line Support Engineer** · **Salary: £45,000** · **Manchester** · We're looking for an enthusiastic and competent **2nd Line Support Engineer** to join our globally established IT team in **Manchester** in a **hybrid role**. · This role will enhance the delivery of cutting-e ...
-
Senior Application Support Engineer
2 days ago
Boston Hale Manchester, United Kingdom**Senior Application Support Engineer** · 2 days a month on site in either the Manchester or London office · My client - a leading Education company - are looking for an Application Support engineer with AWS and Linux server experience, to join their team and own and lead on all ...
-
3rd Line Support Engineer
6 days ago
Wilde Associates Manchester, United Kingdom**Job Title**: 3rd Line Support Engineer · **Location**: Barrowford / Manchester - Flexible working (after probation period) - you will be required to hold a valid driver's licence as you will be required to travel to client site on occasion · **Salary**: £30,000 to £40,000 + ben ...
-
Senior Mitel Support Engineer
1 week ago
Click IT Consulting Manchester, United Kingdom**2nd/3rd Line Mitel Support Engineer - Remote Home based (UK)** · It is imperative that you have recently worked for a Services based company preferably a Mitel Reseller looking after external clients rather than purely in-house focussed on 1 telephony estate. This is a senior S ...
-
3rd Line Support Engineer
1 week ago
Allegiance Technology Manchester, United Kingdom**3rd Line Support Engineer · Manchester · £35,000 - £45,000** · Currently working at a 2nd / 3rd Line Support level, but beginning to get a bit bored of the same old projects, customers and tech stack? If so, I am currently working with an incredibly well set up MSP who niche in ...
-
IT Support Engineer
1 week ago
Intellect Group Manchester, United KingdomIT Support Engineer - Manchester - £22K-£30K · Company Overview: Join a dynamic and innovative Managed Service Provider (MSP) based in Manchester, dedicated to delivering top-tier IT solutions to businesses across various industries. At their MSP, they prioritize proactive supp ...
-
IT Support Engineer
1 week ago
Intellect Group Manchester, United KingdomIT Support Engineer - Manchester - £22K-£30KCompany Overview: Join a dynamic and innovative Managed Service Provider (MSP) based in Manchester, dedicated to delivering top-tier IT solutions to businesses across various industries. At their MSP, they prioritize proactive support, ...
-
IT Support Engineer
5 days ago
Appsbroker Manchester, United Kingdom Full timeWe're looking for a technology-focused self starter to support, maintain and optimise our internal systems. Modern cloud-based systems underpin everything we do, but we still need your skills to keep things running smoothly. · Our technology stack is varied, and you'd gain experi ...
-
Support Engineer
2 weeks ago
Opus Recruitment Solutions Manchester, United Kingdom Full timeMandarin | Cantonese | Support Engineer | 1st Line | 2nd Line | Grafana | Linux | Windows | AWS | Azure | Grafana | Dynatrace | JIRAApply below after reading through all the details and supporting information regarding this job opportunity. · Looking for a new opportunity to get ...
-
Senior IT Support Engineer
3 days ago
Understanding Recruitment NFP Manchester, United KingdomSenior 2nd Line Engineer Salary: £43,000 + £10k pension contirbution · Location: Manchester(Hybrid) · Large Pension Contribution, Annual Leave, Government Benefits, Internal Progression and Exciting projects to work on · I'm currently working with an NHS trust based in the Manc ...
-
Technical Support Engineer
1 week ago
BeyondTrust Manchester, United KingdomBeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. · Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the i ...
-
Infrastructure Support Engineer
1 week ago
iO Associates - UK/EU Manchester, United KingdomInfrastructure Support Engineer - eDV · £30,000 - £76,000 · Based in Gloucester (on-site) · About the Role · iO Associates is currently recruiting for an Infrastructure Support Engineer with eDV clearance for our client within the National Security sector. This organisation is ...
Network Support Engineer - Manchester, United Kingdom - ANS
Description
Dealing primarily within incident and change management within a 3rd line networks team, you will need strong communication skills, a great team ethic, customer centric focus and the ability to work in a fast-paced environment
You will work alongside a team of other '3rd line' network engineers dealing customer incidents and changes on technologies such as WAN (CPE and PE), SDWAN, and Security, primarily within the Cisco and Fortigate product lines however there will be exposure to other technologies such as VMware and Citrix.
Your role in the team...
What we'll need from you...
Essential
Desirable
Please note this role requires availability to take responsibility for out-of-hours technical support. We will also require the successful candidate to have eligibility to go through a Security Clearance check.
Why work for ANS?
At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at .
What's in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.
Company benefits
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
