Jobs

    IT Support Engineer - Manchester, United Kingdom - Parmar Staffing Ltd

    Parmar Staffing Ltd
    Parmar Staffing Ltd Manchester, United Kingdom

    2 weeks ago

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    Description
    This is a remote position.
    IT Support Engineer - SAAS - Remote

    We are hiring for a fully remote IT Support Engineer to work with a SAAS business based in the UK.

    The role will be supporting users of the SAAS product.
    You will have at least 3 years experience of in supporting software users.
    Your duties will include

    Answering and fixing helpdesk tickets
    Speaking with clients over the phone and via email
    Assisting customers with improvements, implementations and general day to day issues
    Identify problems and risks within the product and recommend solutions

    What we are looking for:

    An interest in learning, experimenting and improving our product in a collaborative environment
    A clear communicator who can cut through technical jargon
    A proven technical capability that is reliable and of a high quality
    A professional approach with the ability to multi-task when needed
    Organised, reliable and self-motivated
    Experience with a helpdesk ticketing system Jira is an advantage

    Service management is preferred but any sort of ERP or MIS, SQL knowledge, Stimulsoft, and BI Tools would be preferred.

    Other software experience including
    Asana
    Jura
    Wrike
    Smartsheet
    monday dev
    Aha
    Zoho Sprints
    ProductPlan
    Hive
    Trello
    Microsoft Planner

    The salary is £32,000 Fully remote must be based in UK .

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