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    Experienced food and beverage manager - Epping Forest, Essex, United Kingdom - Marriott International

    Marriott International
    Marriott International Epping Forest, Essex, United Kingdom

    2 weeks ago

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    Description
    Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
    Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.


    • Maintains a positive cost management index for kitchen and restaurant operations.
    • Utilizes budgets to understand financial objectives.
    Leading Food and Beverage Team


    • Manages the Food and Beverage departments (not catering sales).
    • advocates sound financial/business decision making; Oversees all culinary, restaurant, beverage and room service operations.
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Ensuring Exceptional Customer Service
    • Provides excellent customer service.
    • Understands the brand's service culture.
    • Drives alignment of all employees, team leaders and managers to the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
    Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


    • Conducts performance reviews in a timely manner.
    • Promotes both Guarantee of Fair Treatment and Open Door policies.
    • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
    • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.

    At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.

    With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.

    If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.

    In joining Delta Hotels, you join a portfolio of brands with Marriott International.
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