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    Senior Field Applications Engineer - London, United Kingdom - Roche

    Roche
    Roche London, United Kingdom

    1 week ago

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    Description
    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Mass Spectrometry - Senior Field Application Engineer
    Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fueled by inclusion.

    We are building a team of Mass Spec Service Experts - technicians and scientists - who will be responsible for the customer support of our new Mass Spec analyzer.

    This international team will do the cross-country support remotely and on-site in Europe and Middle East.

    We are currently seeking a highly skilled and experienced Field Applications Engineer Expert with experience in Mass Spectrometry and / or Liquid Chromatography (LC) to provide cross-border applicative support to our customers in hospitals and commercial laboratories in EMEA (Europe & Middle East).

    In this role, you will utilise your in-depth expert knowledge of Mass Spectrometry and broad knowledge of Mass Spec related disciplines to ensure the highest level of support to our customers.

    Your role will involve implementation, preventative maintenance and service activities.

    You will coordinate the installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover.

    You are responsible for several Roche instruments, training, maintenance and service activities, ensuring adherence to general guidelines for target agreements and economic efficiency.

    You will handle customer and employee inquiries, resolving errors, complaints, and complex problems independently. You utilise digital service tools to effectively solve problems.

    You ensure adherence to internal processes and training/support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management.

    Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.
    Bachelor or Master degree in chemical engineering or natural sciences (e.g., Advanced knowledge of quantitative mass spectrometry and experience in the medical diagnostic market
    Strong interpersonal skills and ability to build productive customer relationships within a complex matrix environment
    Fluent in English; a proficient level in a second served language is preferred
    Availability to travel up to 75% of time

    If you are a highly skilled Mass Spectrometry Field Applications Engineer Expert with a passion for providing exceptional customer support and possess the necessary applicative expertise, we would love to hear from you.

    Be part of the future, join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals.

    At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
    Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals.

    We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market:

    from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

    Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd.

    At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment.

    All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age.

    We recognise the importance of flexible working and will review all applicants' requests with care.
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