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    Corporate Customer Service Manager - Watford, Hertfordshire, United Kingdom - Corona Energy

    Corona Energy
    Corona Energy Watford, Hertfordshire, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

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    Description

    Due to the continued growth of our customer portfolio we are looking for an experienced people manager to lead a team of customer service account executives in managing our corporate customer accounts.

    As a Key Account Customer Service Manager, you will be responsible for motivating your team to achieve optimum levels of performance within our service level agreement timeframes, and according to our KPI standards.

    In order to be considered you will need to already have experience in line management which includes performance/target management and ideally will have a strong working knowledge of customer retention strategies which you will be able to disseminate to your team.

    This position does not require a proven track record of sales, as it focuses entirely on customer service / customer account management.

    Have worked with complex accounts in the B2B space (including large corporate business and/or public sector).
    Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one
    Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.

    Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.

    Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

    On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career

    In this role you will be expected to work from our office for 5 days per week during your training/probationary period.

    After completion you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home.

    Our standard office hours are 0830 – 1700, Monday to Friday.
    At Corona Energy we are driven by our company culture which is focused around our core values; To support this experience we also offer our team;
    Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
    An annual focus on wellbeing with events and activities to support your health, wealth and inner-self

    An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.

    The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

    Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

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