- To deliver an effective and timely empty homes (voids) service both within assigned geographic area and working closely with peers to support the service across all Broadland properties.
- To manage repairs and maintenance service issues and complaints to avoid becoming bigger issues.
- To monitor operative performance and efficiency through reviewing data/evidence and post inspections. To ensure any performance concerns are addressed through appropriate route.
- To take ownership for providing and delivering an efficient repairs service in own area, and supporting across all Broadland properties. Supporting with customer enquiries / satisfaction, quality assurance, efficient working and swift resolution of issues.
- A minimum of GCSE level Qualification to include passes in Maths and English
- A good knowledge of the general building/construction industry and an HNC or similar qualification
- Managerial experience in repairs and maintenance with in-house delivery.
- Ability to understand work with multiple trades
- Knowledge and understanding of compliance requirements for repairs and maintenance and regulatory requirements for housing associations
- Coordinating or managing projects, improving team processes and procedures and gaining the necessary employee buy-in
- Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day
- Generous contributory pension scheme
- Access to an Employee Assistance Programme to support you when you need it
- Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks
- Lots of Training Opportunities
- And many more – Please see our Benefits Document available on our website
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Maintenance Managers - Trowse Newton, United Kingdom - Broadland Housing Association Ltd
Description
Job Description
2x Maintenance Managers
Hybrid Homeworking with office base in Norwich or Great Yarmouth
Full time
37 hours per week (Monday to Friday)
Starting salary of £42,915 per annum, with future progression opportunities to £45,656 per annum, plus essential Car User Allowance of £4,566 per annum
Permanent Contract
About the role
We have an exciting opportunity for 2 Maintenance Managers to join our Team.
The roles will play a key part in supporting with housing functions but taking a particular lead for responsive repairs and empty homes in the geographic area - ensuring a high level of service is achieved for our tenants and prospective tenants.
Some of the main duties of the role will be:
Please see job description for full details of the role
About You
The successful candidate will have:
A driving licence is essential as travel throughout Norfolk and North Suffolk is required. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.
About Us
Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone.
Our team are provided with the digital tools to work from home. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office. As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location. Full details can be discussed at the interview process.
We offer staff many great benefits such as:
For full details or to apply, please visit our website: or contact our recruitment line on and leave a message or email and we will get back to you.
