Service/Warranty Administrator - Stanmer, United Kingdom - Harwoods

Description

JOB PURPOSE
The role of the Service /Warranty Administrator is to:
➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports.

Department/Business/Location:
Service

Reports to:
Aftersales Manager

Responsibilities include:
➔ Record vehicle detail and customer requirements accurately and effectively.
➔ Raise customer job packs in accordance with manufacturer requirements (to pass
manufacturer audit) and 48 hours before the vehicle is due in.
➔ Ensure upsell opportunities are recorded.
➔ Call customers and remind them of their booking 24 hours beforehand.
➔ Ensure customer requirements are fully understood and communicated in an effective
manner to other members of the department.
➔ Ensure 100% customer follow-up post visit.
➔ Carry out self-audits on all completed job packs to ensure manufacturer compliance.
Service Administrator
Administer warranty policy in the best interests of the business, manufacturer and customer
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
Maintain relationships with specialist repairers and manufacturer representatives.
in the best interests of the business, manufacturer and customer.
Skills & Requirements
Essential
➔ Smart appearance.
➔ Competency in numeracy, literacy and IT.
➔ Energy and enthusiasm.
➔ Attention to detail.
Experience
Desirable
➔ Experience in administrator roles.
Hours: 8am - 5pm - flexibility for earlier start or later finish
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931.

Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities