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    Customer Engineer - London, United Kingdom - BT Group

    BT Group
    BT Group London, United Kingdom

    3 weeks ago

    BT Group background
    Description

    What you'll be doing


    •Install, set up, optimise and repair (where repair indicates simple remedy e.g. restart hub or change user settings rather than technical repair e.g. configuration) Business hubs, pre-configured routers and switches or set them up to be remotely configured

    • Conduct simple Wi-Fi and mobile signal surveys, recommending installation locations and install access points

    • Install, set up, optimise and repair (where repair indicates simple remedy e.g. restart hub or change user settings rather than technical repair e.g. configuration) the BT Bussiness range of IP telephony systems and handsets, e.g., Cloud Voice or MI Cloud, or equivalent, likely to be either pre or remotely configured

    • Carry out simple structured cabling e.g. running additional extensions from the switch or moving extensions and NTE

    • Listen to any service issues the customer may be experiencing and ensure the right service teams are dealing with them appropriately if it's not something you can fix on site

    Essential skills


    • Brilliant customer service skills and experience in dealing with Business customers


    • Great empathy and listening skills so I can have Great Conversations with our customers


    • Previous experience of logical problem solving


    • An interest in technical solutions required, and previous engineering experience (at any level) desirable.


    • Full UK Driving Licence

    Benefits

    At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.


    • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

    • 25 days annual leave (not including bank holidays), increasing with service

    • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

    • World-class training and development opportunities

    • Option to join BT Shares Saving schemes.

    • Discounted broadband, mobile and TV packages

    • Access to 100's of retail discounts including the BT shop

    A FEW POINTS TO NOTE:

    Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

    DON'T MEET EVERY SINGLE REQUIREMENT?

    Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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