- 1 to 2 coaching sessions a month with your line manager
- 121 sessions with your line manager
- Regular feedback or feedforward on what's going well and areas of improvement
- Induction training to build your knowledge and support to get you to competence
- Monday – Wednesday – 9am – 8pm
- Thursday – Friday – 9am – 6pm
- Saturday – 9am – 5pm
- Sunday - Closed
- Customers come from all walks of life, and great service comes from seeing the world from their point of view
- We're all on the same side, working hard to be the best in our business and deliver for our customers
- Success is built on pursuing what's right for our customers and the business
- A market leader has to continually surprise its customer and drive the business forward
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Customer Solutions Specialist - Leeds, United Kingdom - Age Partnership
Description
Customer Solutions Specialist
Location
You will be based at our spacious and comfortable offices located on Thorpe Park in Leeds (LS15) for 3 days a week (or more if you prefer) and the rest working in the comfort of your own home.
Our offices are a short walk from The Springs shopping centre at Thorpe Park, Leeds, with excellent transport links from surrounding areas and free private on-site parking.
Salary & Bonus:
This role has a basic starting salary of £22,369.35 per annum with a salary progression scheme up to £30,000 basic.
It's not uncommon for you to move up the banding structure within 3 to 6 months. The banding structure is based on KPI's, which mean if you're performing well, you can move through them quickly. Our progressive and industry leading banding structure means that you have the opportunity to have a performance-based pay review every quarter
We are also very proud of the generous bonus structure we offer which is set with achievable KPI's.
Why you should choose Age Partnership:
When joining Age Partnership, you're joining a family of people, we understand that family and outside work commitments are important, just as much as work. You'll be supported all the way in your journey with us, below are just some of the areas of support you'll receive:
There are also a variety of fantastic benefits when working for Age Partnership, from getting an extra day off for your birthday, discounts on high street brands through our reward scheme, discounted gym memberships, office treats and so much more
What will you be doing:
The role consists of handling a mixture of Inbound and Outbound customer calls. You will be talking to potential clients about their interest in Equity Release, Pensions or Mortgages. Once you feel the customer is engaged in the relevant product, you will use our conversational tool to qualify them and pass them to one of our advisors. If you feel like this job sounds like something you could do, we would really like to hear from you and tell you more about it
Shifts:
We will provide 5 weeks' notice of shifts. The successful applicant must be fully flexible and available to work weekend shifts if required. You will be contracted to 37.5 hours per week – our opening hours are as follows:
You will be required to work 1 in 3 weekends, and for that you will be provided with a day off in Lieu during the week.
How you can develop:
To help you develop through your career with us we will do the following:
If you see yourself as a future Equity release specialist, Mortgage advisor, pension specialist, we will help you get there. We have purpose-built development routes that springboard those that that want to develop into new roles. Our commitment to helping aid development doesn't stop there – If you want to take your Mortgage and Equity Release qualifications we will fully fund them along with time off the phone for self-development.
Culture Commitments
Customer First
Win Together
Do the Right Thing
Raise the Bar
This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.
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