- Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics.
- Managing service desk tickets raised by other business areas within SLAs.
- Liaising with 3rd party engineering teams to co-ordinate implementation bookings.
- Liaising with customers to arrange and inform of implementation/ installation dates.
- Handling implementation queries from other departments.
- Updating customer account information on tickets and CRM to keep all parties informed.
- Work efficiently adhering to departmental processes.
- Notify management team of any issues/ risks to meeting SLAs.
- Email management from internal and external parties, ensuring responded to within SLAs.
- Resolution of customer/ engineer queries.
- Excellent communication skills, with the ability to communicate proficiently both written and verbal
- Ability to develop relationships with team and wider business
- Organised
- Efficient
- Proactive and forward thinking
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Experience in the use of Microsoft Office- Teams, Word, Excel etc.
-
Implementation Co-ordinator
1 day ago
Radius Payment Solutions Crewe, United Kingdom**Implementation Co-ordinator - Telematics Customer Service**: · **Salary**:£24,000 - £26,000 OTE · **Location**:Herald Drive, Crewe, CW1 6EG · **Hours**: Monday-Friday 08:30am-17:00pm · **Heard of us?** · We're an ambitious, forward-thinking global business who build transformat ...
-
Project Co-ordinator
1 week ago
GCS Recruitment Specialists Ltd Cheshire, United KingdomAn exciting opportunity has arisen for a Project Coordinator for one of our leading clients in the Pharmaceutical sector. · Role : Project PMO Co · - Ordinator · Duration : 12 months · Location : Macclesfield - 3 days office / 2 remote · Rates : Circa £275/day LTD -Outside IR35. ...
-
Complaints Co-ordinator
3 days ago
Gather campaigns Chester, United Kingdom_Are you a recent graduate looking for a foot in the door to a fantastic career opportunity?_ · - Have you been working in customer service but looking to advance your skills and learn to use them in a new environment?_ · - Are you extremely articulate and possess fantastic writt ...
-
Operations Co-ordinator
1 week ago
Adecco UK Chester, United KingdomAdecco are so proud to be recruiting for an · **Operations Co-ordinator, **on behalf of an extremely well established client within the events sector, based in Tattenhall. · **Salary**:upto £25,000 · **Hours**:Monday-Friday, 8.30am - 5pm · **Location**:Tattenhall · **Duration**: ...
-
Account Co-Ordinator
3 days ago
DCT Recruitment Chester, United Kingdom Full timeDCT Recruitment Ltd are looking for a permanent account coordinator to join a successful team for a well established are conditioning/refrigeration company. · Roles and Responsibilities · booking in jobs · working with engineers to co-ordinate bookings · handling customer enquiri ...
-
HR Co-ordinator
2 days ago
Ecolab Chester, United KingdomEcolab UK and Ireland is proud to be a Great Place to Work · - Certified Company · Our associates have spoken and recognised outstanding employee experience. So, when you join our Human Resources team as a HR Co-ordinator, not only do you get to work for a company that helps chan ...
-
HR Co-ordinator
6 hours ago
Page Personnel Cheshire, United KingdomOffering a salary of £30,000. · - Full time permanent role. · **About Our Client**: · Our client based in Knutsford is an internationally renowned manufacturer of engineered cable management products and associated support systems, serving the Global Energy, Oil and Gas and Indus ...
-
HR Co-ordinator
1 day ago
Page Personnel - UK Cheshire, United KingdomOffering a salary of £30,000. · - Full time permanent role. · **About Our Client**: · Our client based in Knutsford is an internationally renowned manufacturer of engineered cable management products and associated support systems, serving the Global Energy, Oil and Gas and Indus ...
-
Medical Staffing Co-ordinator
1 week ago
Countess of Chester Hospital NHS Foundation Trust Chester, United Kingdom**Working hours: 37.5 hours per week** · **Permanent contract** · Using effective use of systems and good communication skills a large part of the duties involves the co-ordination and maintenance of Medical Staff rotas and ensuring Locum cover. ...
-
Landscape Project Co-ordinator
1 week ago
Cheshire Landscapes Ltd Cheshire, United KingdomTo co-ordinate a team of people over the duration of the Landscape Project from Start to completion. To Leaise with staff and management and ensure the client is kept informed at all times. · **Job Types**: Full-time, Permanent · **Salary**: £27,000.00-£32,000.00 per year · **Ben ...
-
Democracy & Campaigns Co-ordinator
1 day ago
Chester Students' Union Chester, United KingdomThe Democracy and Campaigns Co-ordinator is responsible for supporting the development and delivery of democratic programs and events, with a primary focus on the annual elections cycle and the student council. This role also involves helping the elected officers in executing the ...
-
Activity Community Co-ordinator
1 week ago
MHA Cheshire, United Kingdom**Job reference** · REQ019334 · **Activity Community Co-ordinator based at MHA Communities - Cheshire West**: · **Job description** · **One MHA Communities Activity Co-ordinator based in Ellesmere Port** · **Available Hours: 30 hours per week.** · **Permanent - Part time** · **£2 ...
-
Student Groups Co-ordinator
3 days ago
Chester Students' Union Chester, United KingdomThe Student Groups Co-ordinator is responsible for supporting the development of systems and processes that facilitate the establishment and growth of new student-led societies and networks. You will work closely with student group leaders, members, and other stakeholders to prov ...
-
Operations Project Co-ordinator
1 day ago
Cokebusters Ltd Chester, United KingdomCokebusters, is a specialist international energy services technologist, operating from Head Offices in Chester (UK) and Houston (USA); we support some of the world's biggest energy providers. · Now into our second decade, we're implementing an ambitious 5-year strategic growth p ...
-
Community & Events Co-ordinator
3 days ago
Chester Students' Union Chester, United KingdomThe Community and Events Co-ordinator is responsible for the delivery of a programme of events and activities that strengthen the sense of belonging among disadvantaged student groups at the University. These include, but not exclusive to, international students, postgraduate stu ...
-
Buyer/stock Co-ordinator
1 week ago
Cokebusters Ltd Chester, United KingdomCokebusters, is a specialist international energy services technologist, operating from Head Offices in Chester (UK) and Houston (USA); we support some of the world's biggest energy providers. · Now into our second decade, we're implementing an ambitious 5-year strategic growth p ...
-
Group Reservations Co-ordinator
5 days ago
Chester Central Reservations and Sales Team Chester, United KingdomDue to the growth in the business, we have an exciting opportunity for a Full Time Groups co-ordinator to join the central reservations team. This role will be varied and customer focused, however will suit someone with a passion for administration. · **Location**: Our central re ...
-
Supported Lodgings Co-ordinator
1 week ago
Depaul UK Chester, United KingdomSalary**£21,489 Per Annum Plus Pension and Other Benefits** · - Location**Cheshire West and Chester** · - Hours**Full Time** · **The Vacancy** · **About the role and the team** · As **Supported Lodgings Co-ordinator**, you will be responsible for ensuring all young people referre ...
-
Medical Staffing Co-ordinator
1 week ago
Countess of Chester Hospital NHS Foundation Trust Chester, United Kingdom**Working hours**: 37.5 hours per week · Permanent contract · Using effective use of systems and good communication skills a large part of the duties involves the co-ordination and maintenance of Medical Staff rotas and ensuring Locum cover. · Liaison with external organisations ...
-
Family Support Co-ordinator
1 week ago
Cornerstone Resources Cheshire, United Kingdom**Family Support Co-ordinator - Cheshire East (Crewe, Congleton, Macclesfield, Sandbach)** · **17.5 hours to be worked over a min 3 days - **_please note that whilst there will be occasional weekends / evenings required, this role could be worked flexibly, including during school ...
Implementation Co-ordinator - Cheshire, United Kingdom - Radius
Description
Implementation Co-ordinator - Telematics Customer Service
Salary: £23,000
Location: Herald Drive, Crewe, CW1 6EG
Hours: Monday-Friday 08:30am-17:00pm
Heard of us?
We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The role of Implementation Coordinatoris really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience.
The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support.
We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be...
What do we expect of you?
What can you expect of us?
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Still curious?
If you're interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B