Account Manager - Manchester, United Kingdom - HH Global

HH Global Manchester, United Kingdom

Found in: Talent UK C2 - 1 day ago

Contract

Description

Account Manager

Job ID Category Marketing Procurement Services (Client Services) Location : Name Manchester, UK Position Type Fixed Term Contract (employee) Weekly Hours Full time hours

Purpose of the job

This is a rare opportunity to join our team at HH Global for a 6 month fixed term contract and work directly for our client, supporting them to deliver key operational tasks and projects.

Working with a fast-paced food retail client, you will deliver exceptional client service to marketeers, working alongside the clients other stategic agencies. The client services provided to this group is predominantly point of sale, campaign print collation, nationwide distribution and warehousing services.

As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.

Key Responsibilities

Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally

Deliver excellent service to client with a professional 'can do' attitude at all times

Develop and maintain excellent relationships with key contacts

Providing technical input and advice on projects as required to achieve high quality standards

Take briefs from the client including full specification details, managing key critical path timings, managing through to completion, invoicing and proof of deliveries

Suggest alternative options and innovation where possible

Produce detailed specifications for internal and external clients based on client knowledge

Brief suppliers on client requirements

Monitor projects to ensure they are delivered to specification and on time

Ensure activity is recorded using the designated company tools

Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments to provide the client with digital services that compliment their print

Implement new methods and procedures as required

Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting

Ensure invoicing procedures are followed

Able to attend meetings away from the client site as required

Press passing when required and often out of normal working hours

Work with the Account Director and Senior Account Manager to identify new business opportunities

Agree and manage budgets and P&L's

Deliver services to meet and exceed contracted SLA's

Manage and monitor objectives to meet key business drivers

Ensure compliance with Regulatory and Company policies

Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience

Experience in varying areas of print production

Able to plan and co-ordinate multiple client campaigns

Numerate with a strong commercial understanding

Ability to manage multiple projects simultaneously

Strong time management and prioritisation skills

Able to work under pressure and to tight deadlines, with a good sense of humour

Has a high level of technical print knowledge with detailed understanding of different techniques

Experienced and confident with press passing

Is professional, courteous and calm under pressure

Has a project management mind-set

Process driven, with an eye to sales and business development

Approachable and confident to offer advice in meetings

Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations

Knowledge of Microsoft Office Suite is preferred

Microsoft Excel skills (formula's, v look ups, filters, custom sort)

Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred

Experience in a client facing role is essential

Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred

POS conceptual experience

Account management experience, working within a contracted environment to strict SLA's (service level agreements) and KPI's (key performance indicators)

Previous experience working in print production/marketing print procurement essential

Leadership and management experience is desirable

Agile working based in our Manchester office or client office

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