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Administrator - Remote (Contract) - Manchester, United Kingdom - Informa Markets
Description
The Routes business is focused entirely on aviation route development and the company's portfolio includesevents, media and online businesses.The company organises and operates world-renowned airline and airport networking events through its regional andWorld Route Development Forums.
These events are supported by the online platform for air service development,Routes 360, which provides airports with the ability to promote their market opportunities and acts as the airline industry's central source of market data and route development information.
Routes also has other key industry media including a daily online newsletter, the Routes Digest, and the leading publicationfocusing on route development strategy, insight and in-depth analysis,Routes Magazine.
This role is positioned within the Digital Solutions team, and will have the responsibility of maintaining event registration processes and systems to ensure all delegate registrations are accurately and efficiently processed.
In addition, the role involves managing the invoicing and online payment process for delegates, customers and clients, therefore a collaborative working approach is required due to the nature of supporting multiple departments and working with 3rd party providers.
To process delegate registrations and invoices, ensuring every contract is accurately and efficiently recorded.To provide sales support to the commercial team; Using internal systems daily to keep data accurate (Salesforce, ESOP)
Working with the Commercial team and Informa Finance to identify unpaid invoices post event.
Working as intermediary with Commercial, Finance and Credit Control to resolve any outstanding debt.
Ad hoc data and trend analysis on historical delegate figures and event analysis, for various departments as required, including but not limited to: Marketing, Finance, H&PM, the Airline team and the Commercial team.
Experience within a financial administrative role or general administration experience, with delivering a registration process for international delegates a preference.
Understanding of reporting, data manipulation, and understanding data trends.Attention to detail and time management skills, direct experience in a data intensive role as well proven experience and understanding of reporting, data manipulation, and understanding data trends.
CRM, database management and analysis competency and experienceOutward facing individual with the proven ability to communicate and engage with existing and new customers and communities.
Proven collaborative skills with both internal stakeholders and external partners and the ability to work with colleagues based overseas
SalesForce experience would be ideal but not essential
We are alsoflexiblewithdifferent working patternsandprioritize promotions internally
Freedom & flexibility:
colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
Great community:
a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Career opportunity:
the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
Time out:
25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) A flexible range of personal benefits to choose from, plus company funded private medical cover
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