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Newcastle upon Tyne

    Sales Support Representative - Newcastle upon Tyne, United Kingdom - Magnus & Wolf

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    Technology / Internet
    Description

    Magnus & Wolf are proud to be working with a large consultancy firm, who are looking for a Sales Support Representative to join their growing team.

    Sales Support plays a critical role in supporting the sales team by providing administrative and operational assistance throughout the sales process. This role involves managing sales-related tasks, coordinating with internal departments, and ensuring a seamless experience for clients from initial inquiry to post-sale support.

    Job: Sales Support

    Salary: £35,000 - £45,000 DOE

    Location: Remote (London office)

    Job type: Full time

    The role:

    • Assist the sales team with administrative tasks such as preparing sales quotes, proposals, and contracts.
    • Coordinate sales activities and follow-up tasks to ensure timely and accurate responses to client inquiries and requests.
    • Maintain and update customer databases and sales records with relevant information and communications.
    • Prepare sales reports and analytics to track performance metrics and identify opportunities for improvement.
    • Collaborate with internal departments such as marketing, finance, and operations to ensure smooth execution of sales activities.
    • Provide product information, pricing details, and technical support to clients as needed.
    • Coordinate logistics for sales meetings, events, and product demonstrations, including scheduling appointments and arranging travel arrangements.
    • Assist in the onboarding process for new clients, including facilitating product demonstrations and training sessions.
    • Handle customer inquiries and complaints promptly and professionally, escalating issues as needed to ensure resolution.

    What the position offers you:

    • Opportunities for progression in a growing team, this client nurtures study and likes to promote from within.
    • Hybrid working, mostly remote with occasional travel to London office.
    • Competitive salary and performance based incentives


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