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Royal Tunbridge Wells

    Client Services Team Manager - Royal Tunbridge Wells, United Kingdom - Tate Recruitment

    Tate Recruitment
    Tate Recruitment Royal Tunbridge Wells, United Kingdom

    Found in: Appcast UK C C2 - 1 day ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Onsite, 5 days at Tunbridge Wells location

    Salary: £28,000 - £33,000

    This is a fabulous role working for a well known travel brand helping to develop and nature a young team within the client services department. We are looking for someone who is extremely process driven, has strong experience of managing a team and processes.

    Purpose of the role

    To manage and be accountable for a department that provides financial administrative support to travel operational departments. Oversee, be accountable for and improve the smooth and accurate running of the Client Services department where the primary function is as follows;

    • Provide daily trading figures & accurate reporting to Line Manager/Senior Management
    • Be a proactive internal stakeholder responding to client queries either directly or supporting our Management Team
    • Manage and be accountable for a third-party offshore invoice service, where we pay for 2 external resources
    • Manage Corporate travel bookings which fall onto a Q category for invoice action
    • Raise accurate & timely invoices for Corporate Travel bookings
    • Trouble shoot, escalate, question and resolve queries with internal & external stakeholders Manage hotel pre-payments on behalf of clients, supplier management
    • Monitor supplier refunds and troubleshoot
    • Develop, improve and maintain procedures and internal controls
    • Manage and evolve a team that work from both the Tunbridge Wells office & home.
    • Implement, measure and review working practices and productivity
    • Employ, recruit, and develop the team alongside HR Manager
    • Oversee the reconciliation of Vendors/Suppliers
    • The team are also there to support the EA function with day-to-day office tasks where required such as meeting guests, post and general office tasks.

    The candidate will have a proven track record of managing financial administrative teams based in both the office and remotely as well as a third party offshore out-source support service. With strong attention to detail and problem-solving skills, they will bring their experience in administrative management to a fast-paced environment. The successful candidate should have at least 5 years previous experience in a similar managerial role.

    Key Accountabilities

    • To oversee the effective day-to-day running of the financial administration department that supports our Corporate operational teams
    • To manage the operational function to maximise efficiency considering staff resource, expertise, and service level requirements
    • To proactively be involved in setting internal SLA's and be accountable to the measures and their success
    • Continually review processes and identify ways in which aspects of the service experience could be enhanced
    • Ensure processes are in place and are routinely used to monitor the quality of all work
    • Identify, raise, and solve issues with the Operations Manager and Director
    • To be a proactive stakeholder and increase effectiveness and efficiency of the department through any necessary improvements through coordination and communication between support and business functions
    • To act within the best interests of the company if problems arise, bringing them to a speedy resolution People & Culture
    • Hold regular meetings with the Team to share knowledge, feedback and identify priorities
    • Use appropriate methods and interpersonal style to develop, motivate and guide others to successful results; holding people to account and lifting performance standards
    • To work with HR to ensure your teams' career and personal development is progressive, in line with organisational objectives and recorded on the HR system
    • Build trust and confidence in your team through consistent actions, values, and communications; create an environment which fosters teamwork and co-operation, and where others are developed through coaching and mentoring
    • Maintain a positive working environment and nurture a culture of high performance where sub-standard performance is effectively managed, and positive behaviour and outcomes are recognised
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