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Macclesfield

    Assistant Practice Manager - Macclesfield, United Kingdom - Cumberland House Surgery

    Cumberland House Surgery
    Cumberland House Surgery Macclesfield, United Kingdom

    5 days ago

    Default job background
    Permanent
    Description

    Job summary

    This is an exciting opportunity for an experienced Assistant Manager to join Cumberland House Practice.

    Based at Waters Green Medical Centre, the Partnership is looking for a motivated, enthusiastic, forward-thinking leader to join our friendly, focused, and professional management team.

    The ideal candidate will have excellent communication skills, good attention to detail, and a desire to contribute towards making Cumberland House Practice, the best is can possibly be, for its patients and staff.

    Main duties of the job

    The successful candidate will be required to work as part of the Primary Health Care Team under the direction of the Practice Manager, providing support and management to the practice team and the patient population.

    The Assistant Practice Manager is responsible for the effective day-to-day running of the site and providing support to the Practice Manager.

    The main responsibilities include:

  • Health and safety compliance.
  • Dealing with daily staff issues.
  • Performance management and appraisals for the administration team.
  • Coordination of staff training.
  • Management of the staff leave process.
  • Coordination of medical trainees.
  • Dealing with IT issues.
  • Management of the appointment rota.
  • Practice data submissions and completion of monitoring reports.
  • Liaising with patients as required including dealing with compliments, suggestions, and complaints.
  • Liaising with external colleagues, suppliers, and other businesses.

    • About us

    We are a successful Partnership with 6 GP Partners and 6 Salaried Doctors. We have a practice population of approximately 15,300 and are based in Waters Green Medical Centre.

    We are a 'Good' practice, patient-focused and consistently securing high achievement in terms of QOF. We are proud of our training practice status and welcome new and innovative approaches to patient care.

    We are welcoming, supportive and strive to put our team's wellbeing at the heart of all we do.

    Job description

    Job responsibilities

    Job responsibilities

    Key tasks:

    Health & Safety Compliance

    Carrying out regular health & safety checks as required by Health & Safety Regulations, including:

  • COSSH assessments

    • Liaising with external organisations to ensure mandatory checks are completed, including:

  • Ensuring that the medical equipment is regularly serviced and calibrated.
  • Identification of any corrective action required in relation to Health & Safety compliance, including staff training.

    • Ensuring any corrective action is taken in relation to Health & Safety compliance or discussing this with the Practice Manager as appropriate.

    Coordination of Medical Trainees

    Planning suitable timetables for all medical trainees (medical students, Physician Associate students, student nurses, F2 Doctors, GP Registrars).

    Ensuring trainees are set up on the system and provided with the correct equipment.

    Planning, conducting, and contributing to induction activities for medical trainees.

    Scheduling practice-based tutorial sessions.

    Assisting medical trainees where appropriate (for example: practice systems and processes, audits, patient feedback).

    Collecting and acting on feedback from the trainees.

    Reporting absence for trainees through the provider portal.

    Liaising with the Lead Employer and training providers.

    Personnel Issues

    Dealing with daily staff issues as required.

    Assisting, mentoring, training, or directing staff as required.

    Conducting annual appraisals for the administration team.

    Authorising, recording, and monitoring staff absence, including holidays & sickness.

    Conducting return to work interviews following absence due to sickness

    Setting targets & monitoring performance.

    Identifying training needs and arranging/booking formal training.

    Contributing to recruitment activities.

    Information Technology

    Using IT to the highest standard, including in document presentation.

    Trouble shooting IT issues as required.

    Reporting IT issues and coordination of corrective action (liaising with IT providers as appropriate).

    Set-up and administration of all users on all practice IT systems.

    Detailed knowledge of the functionality of all practice IT systems.

    Ensuring practice IT systems are used to their maximum capability for the maximum benefit of the organisation.

    Management of the appointment rota for all clinicians.

    Submission of practice reports and data as required by NHS England, the ICB or other relevant organisations.

    Patient Contact

    Dealing with patients face-to-face and over the telephone to deal with complex enquiries, resolve informal complaints, discuss suggestions, and acknowledge compliments.

    Initial acknowledgement of all formal complaints.

    Ensuring formal complaints are responded to by the most appropriate person and in a suitable timescale.

    Liaison with external organisations regarding patient issues (for example, the coroner, other NHS providers, NHS England).

    Contributing to the PPG as required.

    Miscellaneous

    Liaising with external colleagues, suppliers, and other businesses.

    Providing appropriate cover for other staff, including the Practice Business Manager, and for staff at the other site.

    Following all policies and procedures (include financial procedures) as set down by the Partnership.

    Contributing to and actively promoting the Partnership's mission, vision and values.

    Other duties, which may be required, and which are consistent with the responsibilities of the post as it now stands, and as it develops over time.

    Person Specification

    Qualifications

    Essential

  • GCSE in English and Maths at Grade C/Level 4 (or better)

    • Desirable

  • GDPR/data protection training
  • Recognised management qualification

    • Experience

    Essential

  • Minimum 2 years experience in a management or team leader role
  • Able to demonstrate practical experience of dealing with staff issues, including training and performance management
  • Able to demonstrate practical experience of dealing with the public, particularly with respect to dealing with complaints and difficult customers/patients

    • Desirable

  • Experience of working in general practice

    • Knowledge and Skills

    Essential

  • Able to critically review and communicate information both to patients, colleagues and other professionals
  • A basic understanding of General Practice
  • Excellent computer skills to include Microsoft Word, Excel, PowerPoint, email and internet
  • Excellent communication skills in both written and verbal media
  • Excellent listening skills
  • Ability to multitask and prioritise existing workloads
  • Able to remain calm under pressure
  • Assertive whilst appropriately empathetic
  • Tact and diplomacy
  • Work independently and as part of a team

    • Desirable

  • Comprehensive knowledge of EMIS clinical computer system
  • Awareness of Information Governance issues in primary care
  • Knowledge of Employment Law legislation
  • Knowledge of Health & Safety legislation

    • Other

    Essential

  • Ability to maintain a strict code of confidentiality at all times
  • Reliable
  • Positive attitude
  • Resilient
  • Able to work flexible hours
  • Interest in the work

    • Desirable

  • Car driver with full use of car
  • Good sense of humour
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