- Delivers a unique 360° client experience during a sale in and outside of the boutique
- Anticipates and organizes presentations and previews of new and existing C&A ranges
- Perfectly manages all sales-related steps, from pitching to closing
- Adapts to clients' needs and motivations, manages up-selling
- Strives always to surpass and exceed client expectations
- Acts as a privileged contact on related customer service topics and knows how to handle them
- Participate in all Purdey C&A retail client events
- Manages VIC cost canter and travel plans alongside management's approval
- Contributes to the turnover in both Audley House and eCommerce, enters the brand with a proven track record on a similar level
- Retain and Develop Existing Clients:
- Work alongside CRM Manager, PR Marketing and Retail Management to implement new client development strategies, initiatives and activities to enhance client experience
- Proactively interact with clients, build relationships and engage at a personal level to facilitate further return visits either in Audley House boutique or
- Establishes action plans and strategies to upgrade potentials and regain lost clients
- Recruit New Clients:
- Develop the client portfolio by networking outside the boutique (including partnership developments with local membership clubs and hotels)
- Partnership with Boutique Manager to work on Clients private viewing planning to meet monthly target
- Implement new client development initiatives/activities to fulfil various types of customers' request and interest across Purdey C&A Lifestyle, Sporting, Technical and Accessories/Gifting
- Boutique Event Planning:
- Support the Events Manager in the organization of Boutique events in and out of the store
- Partner with Sales Executives before each appointment to prepare a range of target products to present to clients
- Uses the yearly activation calendar to organize individual client journey
- Finalizes sales in the Shopify system in collaboration with the boutique and the Retail coordination
- Controls discounts and contracts with intermediates following Brand directives and Management approval
- Attends and participates in all Boutique Meetings and Training Events as required ensuring good communication is maintained
- Supports the Boutique Management in any back-of-house/ administrative operations as might reasonably be required
- Represents the Maison in all possible Brand activation events
- Provides feedback and contributes to suggesting ideas and recommendations to the management team in order to achieve improvements in all aspects of the VIC customer journey
- Exceptional sales skills and proven success in client relationship development
- Highly connected (clients & partners)
- Strong interpersonal skills, collaborative approach able to work across teams
- Entrepreneurial mindset, strategic
- Ability to work independently, strong organizational & analytical skills
- Excellent communication skills, both written and verbal
- Foreign languages helpful (English is required)
- Well-groomed and demonstrate an attitude of professionalism and reliability
- Computer Knowledge on Shopify Platform and Salesforce preferred
- Enthusiastic and outgoing
- Self-confident and self-motivated with a positive attitude at all times
- Successfully able to handle multiple demands and competing priorities
- Strong attention to detail
- Flexible can embrace and manage change
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VIC Client Relationship Manager - London, United Kingdom - Richemont
Description
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
VIC Client Relationship Manager
(permanent, full-time)
HOW WILL YOU MAKE AN IMPACT?
By ensuring a top-level service for each client the VIC Client Relationship Manager is a brand ambassador of Purdey inside and outside the Boutique. Reporting to the Head of Sales for Clothing and Accessories, you will be working directly to the wider C&A commercial team and interacting closely with the other two arms of the business, the Gun Sales team as well as the Purdey Shooting School.
Key responsibilities:
Sales Performance & Service:
Clients' Relationship & Development:
Operations:
Ambassador role:
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
HOW DO WE KEEP YOU SMILING?
As a significant member of Purdey community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage - Interview with the Head of Clothing & Accessories and Head of Clothing & Accessories
3rd Stage - Interview with the Human Resources Manager
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
#Richemont #WeCraftTheFuture
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