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German Speaking Administrator
2 hours ago
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German Speaking Recruitment Specialist
1 week ago
Hudson RPO Edinburgh, United KingdomAt Hudson RPO, we're shaping the future of talent. · We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. · You will be based in our Centre of Excellence, a modern top-floor facility with fantas ...
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German Speaking Recruitment Specialist
1 week ago
Hudson RPO Edinburgh, United KingdomAt Hudson RPO, we're shaping the future of talent. · We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. · You will be based in our Centre of Excellence, a modern top-floor facility with fantas ...
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German Speaking Technical Support Representative
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Search Consultancy Edinburgh, United KingdomGerman Speaking Product Support Representative - Fully remote working · Search is currently looking for German Speaking Product Support Representative's for a growing global Medical company on a full time permanent basis based in Edinburgh however offering fully remote working. · ...
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Meraki Edinburgh, United Kingdom**Customer Services Opportunity (German Speaking)** · Excellent Salary · Permanent · Edinburgh · Meraki Talent's client is currently looking to hire German speaking customer service professionals into their investment operations/client facing business area based in Edinburgh. Our ...
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Lokafy Edinburgh, United KingdomWe are looking for locals/ natives who want to share their love of the city with travelers. You can be a local, student, or expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** · **What you will be doing**: · Meeting with individu ...
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German Speaking Customer Service Advisor
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Trip Edinburgh, United Kingdom Full timeJob Description · As the Customer Advisor, you will · Assist customers with their inquiries and concerns via phone, chat, or e-mail · Communicate effectively with customers, showing empathy and patience · Work as part of a high-performing team, supporting and helping colleagues a ...
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German speaking 3rd line Technical support
1 week ago
FRENCH SELECTION Dunfermline, Fife, United KingdomGerman speaking 3rd line Technical support · Hybrid working *** · Please visit the French Selection UK website, vacancies section, search job reference: Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more ...
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Business Development Executive
6 days ago
The Edinburgh Recruitment Agency Ltd Edinburgh, United Kingdom**Business Development Executive - German Groups Department** · **Overview**: · Our client is an established and fast-growing Destination Management company with offices in the UK and Ireland. They are looking for a Business Development Executive for the German speaking Groups De ...
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Tour Guide
2 days ago
See Your City Edinburgh, United Kingdom**TOUR GUIDES WANTED** · We are looking for multilingual tour guides to come and join our Edinburgh team at See Your City · We are especially on the look out for French, German, and Spanish speakers. · We would also be interested to hear from applicants who are fluent in BSL (Bri ...
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Travel Account Manager
1 week ago
The Edinburgh Recruitment Agency Ltd Edinburgh, United Kingdom**Travel Account Manager - German Market** · **Overview**: · Our client is an established and fast-growing Destination Management company with offices in the UK and Ireland. They are looking for a quick thinking Travel Account Manager for the German speaking market in their Edinb ...
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Customer Service Representative
3 days ago
Trainline Edinburgh, United Kingdom**Customer Service Representative - French, German, Spanish or Italian Speaking** · **About Trainline** · Trainline is an innovative, tech business with a mission to bring together the world's rail, coach and other travel services into one simple experience. We aim to make travel ...
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Recruitment Researcher Trainee
2 days ago
Hudson RPO Edinburgh, United Kingdom**We are delighted to offer the opportunity to join our Sourcing & Recruitment Training Programme within our ACADEMY** · **Based within our Centre of Excellence in Edinburgh**, this is a 13-week, structured programme to learn everything about our business and industry with a focu ...
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Lokafy Edinburgh, United KingdomWe are looking for locals/ natives who want to share their love of the city with travelers. You can be a local, student, or expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** · **What you will be doing**: · Meeting with individu ...
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Bids Content Team Manager- 12 Month Ftc
4 days ago
Pinsent Masons Edinburgh, United KingdomJob Description · Department: Business Development · Location: Any office in EMEA network · Job Title: Bids Content Team Manager (12 month contract) · Reports to: Head of Bids, Central Bids Team · Role overview: · Main duties and responsibilities: · Ensuring the self-serve tools ...
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Lokafy Edinburgh, United KingdomWe are looking for locals/ natives who want to share their love of the city with travelers. You can be a local, student, or expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** · **What you will be doing**: · Meeting with individu ...
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Staff Sales Trainer
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Dexcom Edinburgh, United KingdomAbout Dexcom · Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transformin ...
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Researcher Ref#366
3 days ago
Hudson RPO Edinburgh, United KingdomAt Hudson RPO, we're shaping the future of talent. · We are delighted to offer the opportunity to join our Sourcing & Recruitment Training Programme within our ACADEMY · Based within our Centre of Excellence in Edinburgh, this is a 13 week, structured programme to learn everythin ...
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Recruitment Researcher Trainee
2 days ago
Hudson RPO Edinburgh, United Kingdom**We are delighted to offer the opportunity to join our Sourcing & Recruitment Training Programme within our ACADEMY** · **Based within our Centre of Excellence in Edinburgh**, this is a 13-week, structured programme to learn everything about our business and industry with a focu ...
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Recruitment Researcher Trainee
2 days ago
Hudson RPO Edinburgh, United Kingdom**We are delighted to offer the opportunity to join our Sourcing & Recruitment Training Programme within our ACADEMY** · **Based within our Centre of Excellence in Edinburgh**, this is a 13-week, structured programme to learn everything about our business and industry with a focu ...
AI Trainer-German speaking - Edinburgh, United Kingdom - Trip
Description
Full Time Edinburgh International Business Other Job ID:4379
Update
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar.
Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
What do AI trainers do? Imagine you are working as a trainer for agents in a call centre, your job is to enrich their business knowledge, coach them to understand customer requests, and evaluate their performance. But instead of training humans, you are training virtual agents, who we refer to as chat-bots here.
We are a team of multi-lingual, goal-driven, open-minded, yet fun-loving individuals. You will gain valuable experience in the fast-growing artificial intelligence field, and its applications in dynamic business settings. Not to mention we are a travel service provider, you know what you are dreaming of now.
Our work hours are Monday to Friday 8:30am – 5pm. It will be fully on-site during training period (3 months) and you're able to work flexible hybrid afterwards.
Key Roles and Responsibilities
•Designing the human-robot interaction, including reviewing the knowledge base, putting the default replies in writing and standardizing the flow of communication.
•Digging out the issues in the human-robot interactions, critically analysing the relevant data, and continuously improving the model accuracy, customer satisfaction, and service performance of the chat-bot.
•Improving the comprehension ability of the chat-bot by doing corpus annotation in a high-quality manner day-to-day.
•Analysing the chat sessions, and making suggestions for optimization.
•Collaborating with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations and project implementations.
Qualifications
•Excellence in German, and comfortable with using English to communicate at work
•Full-time undergraduate degree or above
•2+ years of professional experience working with AI, preferably in the customer service industry, or comparable work experience
•Experience in the knowledge base, chat-bot maintenance in call centres is a priority
•Strong data insight and analytical skills
•Proficient communication skills, active learning capability, and a teamwork spirit
•Great at internal and external coordination, and strong executive ability
•Proficient in using office software, such as Microsoft Office
Why Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
•Extensive learning opportunities and resources to further your career
•An Employee referral program that rewards you for inviting friends to come to work with us
•Annual travel benefit for activities booked through
•Enhanced family friendly policies to support your family whatever the circumstances
•Life assurance to give you peace of mind
•Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
• embraces a flexible way of working including hybrid
•Team building activities to encourage a sense of fun and belonging
•We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site
Click the link to learn more about What makes Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish
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