- Assist customers with their inquiries and concerns via phone, chat, or e-mail
- Communicate effectively with customers, showing empathy and patience
- Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
- Advocate the culture both internally and externally
- Assist with ad hoc projects, as assigned
- Good verbal and written Korean (Mono-lingual) or English communication(bi-lingual) communication skills
- Has passion for helping and supporting others and gains sense of fulfillment from saving someone's day.
- Good computer skills and knowledge of MS Office tools
- Positive and forward-thinking attitude; diligent and results-oriented
- We are providing most competitive compensation and benefit with open and horizontal culture & working environment (Providing Meal, Night shift and language allowance, monthly & yearly incentive)
- Shifting schedule, working 5 days in a week (Mon to Sun)
- Fixed-term contract (1 year)
- The contract can be transferred to permanent, extended or terminated according to working performance.
- Fast-growing global platform
- Global career opportunities
- Professional coaching and training
- Recognition & Award Programs
- Activities: Customer Service Day, Company Birthday Celebration, etc.
- Hybrid working mode.
- Friendly office environment located in downtown.
- Competitive salary and compensation
- Monthly & yearly performance bonus
- Multiple allowance: meal, night shift transportation and weekend working shift.
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German Speaking Customer Service Advisor - Edinburgh, United Kingdom - Trip
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As the Customer Advisor, you will
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