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Customer Success Manager Education
1 hour ago
Clearwater People Solutions Ltd Gateshead, United KingdomOur client, an education software company, are currently looking for a Customer Success Manager to join their team on a permanent basis. The Customer Success Manager will have a passion for education and have excellent written & verbal communication skills. · Our client provide e ...
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Customer Success Manager
1 week ago
ABR TALENT LIMITED Houghton Le Spring, United KingdomAre you: · - Skilled at managing client relationships, identifying, pre-empting and resolving client challenges? · - Looking to build a career in Customer Success? · - Keen to be an instrumental part of a businesses growth as they plan to double their revenue in the next 2 years? ...
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Customer Success Manager
1 week ago
Imperial Workforce Belmont, United KingdomImperial Recruitment Group are delighted to be recruiting for a fast-growing business who is an award-winning SaaS solution for fleet and driver risk management. · **What is the purpose of the role?** · As a Customer Success Manager, you will work with our clients' largest custom ...
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Customer Success Manager
2 weeks ago
Bizzdesign Newcastle upon Tyne, United KingdomAre you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match · Who are we? · Bizzdesign is a thriving SaaS company, that has been transforming industries for the past ...
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Customer Success Manager
1 week ago
Recite Me Gateshead, United Kingdom Full timeIn today's digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all. · And we're not alone in this journey Over 500 organisations already use our software to enable greater acces ...
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Workday Cutover Manager
5 hours ago
Cedar Recruitment Newcastle Upon Tyne, United Kingdom Full timeWorkday Financials Cutover Manager · ££ DOE · 3 Month · Fully remote · I'm seeking an experienced Workday Financials Cutover Manager to lead the critical transition phase from legacy systems to Workday Financials. This role requires a highly organized individual with strong le ...
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Area Operations Director Northumberland Tyne
5 hours ago
24x7 Group Newcastle Upon Tyne, United Kingdom Full timeArea Operations Director – Northumberland Tyne & Wear · The Company · 24x7 Group is recognised as the leading provider of specialist education transport for children and young people, particularly those with special educational needs. · We have been in the transport sector for ma ...
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Marketing Executive
3 days ago
Forrest Recruitment Newcastle, United Kingdom Full timeMarketing Executive – Permanent – Newcastle Under Lyme – £30,000 · An exciting opportunity has arisen within a well-regarded, prestigious organisation in the heart of Newcastle. We are currently seeking a passionate and outgoing Marketing Executive to work within this vibrant, en ...
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Revolent Newcastle upon Tyne, United Kingdom**Customer Success Specialist** · **Strategic Objectives** · - Build a strong community of engagement, trust and compliance with revols in our most strategic clients. · - Provide structured feedback aligned to customer goals to support Customer Success Managers as part of monthly ...
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Area Sales Manager
1 day ago
Verto People Newcastle Upon Tyne, United Kingdom Full timeSales Engineer / Area Sales Manager / Key Account Manager required to join a leading Hydraulics supplier. · The successful Sales Engineer / Area Sales Manager / Key Account Manager will cover the North East of the UK selling and managing key accounts within the Hydraulic sector v ...
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Clinical Fellow in Respiratory Medicine
1 hour ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust Newcastle upon Tyne, United Kingdom**Clinical**: The successful appointee/ trainee will have the opportunity to work and gain clinical experience at the cardio-thoracic centre, specifically the inpatient and outpatient pulmonary hypertension or cardiology unit and the Institute of Transplantation in the Freeman Ho ...
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Sales Assistant
1 week ago
SLS Recruitment Newcastle Upon Tyne, United Kingdom Full timeSales and Customer Service - Immediate starts available · ? · Are you seeking an entry level role with real progression opportunities? · Feel like you don't have enough experience for the roles you want? · Want to work for a fun, vibrant company with a strong social culture based ...
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Tool Room Technician CNC Turner
1 day ago
MTrec Technical Newcastle Upon Tyne, United Kingdom Full timeRewards and Benefits on offer; · Working for a highly successful and well-established global company. · Experts in leading technological products with continuous development. · Family-owned company with strong values. · Permanent role. · Competitive salary. · Day shifts. · The Co ...
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Senior Bid Writer
3 days ago
Executive Compass Newcastle Upon Tyne, United Kingdom Full timeAbout us · Every day in the UK, bodies such as local councils, government departments and housing associations procure goods and services through the competitive tender process. This process requires organisations to create written bids (proposals), responding to various questio ...
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Sales Engineer
5 hours ago
Verto People Newcastle Upon Tyne, United Kingdom Full timeSales Engineer / Area Sales Manager / Business Development Manager required to join a market leading, global engineering manufacturer. · The successful Sales Engineer / Area Sales Manager / Business Development Manager will work remotely, covering North UK- M62 Corridor and above ...
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Programme Manager
2 days ago
Keystream Newcastle Upon Tyne, United Kingdom**Programme Manager** required to work within the NHS, based at a Northern trust. This is a 6-month contract, paying between £400-£600 per day DOE, outside IR35, hybrid working (2 days per week onsite) · **Summary**: · This is an exciting opportunity to contribute to the developm ...
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Area Sales
3 days ago
Hart Doors Systems Ltd Newcastle Upon Tyne, United Kingdom Full timeJob Title: Area Sales & Service Manager · Location: North East & Yorkshire · Salary: £35,000 - £40,000 (uncapped commission) · Job Type: Full time, permanent · Hart Door Systems are recruiting for a hungry sales professional to be responsible for promoting our portfolio of Servic ...
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Customer Onboarding Consultant
5 days ago
Turnitin, LLC Newcastle upon Tyne, United KingdomCompany Description · Turnitin has offices in the United States, Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom. Our diverse community of colleagues are all unified by a shared desire to make a dif ...
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Graduate Trainee Sales Manager
1 week ago
Bridgewater Resources UK Newcastle Upon Tyne, United KingdomA market-leading £1.5 billion group, known for being the premier league in their sector, are looking for a business-minded and target-driven Graduate Trainee Sales Manager to join their team. Selling a wide range of electrical products sourced from leadingmanufacturers, you'll be ...
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Project Architect
1 week ago
Bennett & Game Recruitment Newcastle Upon Tyne, United KingdomOur client, a multi-disciplinary consultancy, are seeking a talented Project Architect to join their expanding team. The successful Project Architect should have a good understanding and experience of running their own projects as well as managing variousschemes. Our client has s ...
Customer Success Manager - Newcastle upon Tyne, United Kingdom - Arctic Wolf
Description
Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf Platform delivers automated threat detection and response at scale and empowers organisations of any size to stand up world-class security operations with the push of a button.
Our mission is simple: End Cyber Risk. We're looking for a Customer Success Manager to join our team, based in our Newcastle, UK Office to be part of making this happen
The Customer Success Manager serves as a trusted advisor for our customersutilising Arctic Wolf's solutions. This role is a key, customer-facing role within CustomerSuccess and is committed to ensuring that customers move positively through thecustomer lifecycle. This role requires a dedicated professional with an exceptional abilityto manage customer relationships and identify and promote expansion opportunities.The Job duties are varied and complex utilising independent judgment. Ultimately, thecustomer success manager is responsible for maintaining and growing the revenuefrom Arctic Wolf's customer base and ensuring a high level of satisfaction with solutiondelivery. Responsibilities and Duties Managing a set of corporate customers who are utilising Arctic Wolf's CyberSOCsolution.Achieving renewal and expansion targets through consultative selling techniquesListening to customers and providing feedback to the business.Ensuring customer satisfaction and delivery of quarterly account reviews.Negotiating on behalf of management using product knowledge and knowledge ofcustomer needs to upsell by positioning additional Arctic Wolf service offerings.Acting as an advisor to customers by leveraging solid domain and product knowledge ofArctic Wolf service offerings and customer's needs to develop plans for future growth.Successfully planning and prioritising a high volume of activities and requests tomanage customer issues and requests, including following through on requests in atimely manner, asking clarifying questions to determine the correct source & impact ofissues, comparing and evaluating possible courses of conduct to make decisions orrecommendations and understanding use cases to coach customers to alternatesolutions when possible.Creating and managing automated processes to effectively forecast and communicateat-risk customers build risk mitigation plans to retain such accounts. Key Skills and Competencies The ability to be flexible and work in a rapidly changing environment is required.Aptitude for technology, knowledge of spreadsheet and Salesforce utilisation.Fanatical devotion to customer service, business quality, and data security.5+ years of demonstrated success in a sales role, preferably in a technologyorganization.Field sales experience strongly desiredWhy Arctic Wolf?
At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.
We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more
Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognized and rewarded.