Jobs
>
Gateshead

    Customer Success Manager - Gateshead, United Kingdom - Recite Me

    Recite Me
    Recite Me Gateshead, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    In today's digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

    And we're not alone in this journey Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

    We're passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we're looking for an experienced, process-oriented Customer Success Manager.

    About the role

    This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service.

    Working closely with the CSM Team Leader, you will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.

    In this role you will be:

    • Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are 'launched' on optimal terms
    • Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
    • Owning the client journey from sale to renewal (and beyond)
    • Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
    • Creating opportunities for revenue growth
    • Ensuring clients renew on same or better terms
    • Using all data and relevant resources to create compelling client stories to amplify our success

    Requirements

    • We're looking for great characters with the right attitude and aptitude.
    • Here's a few things you'll need to be able to demonstrate...
    • Min 2 years' experience in a similar role B2B role (Customer Success, Account Management, Customer Service)
    • Being able to handle a range of different tasks so being organised will be key with strong administration skills
    • Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
    • Ability to work independently and thrive in a process-driven, task-orientated, team environment
    • Comfortable producing reports and data analysis
    • Quick and capable learner, thirst to be an expert in your field
    • Evidence of establishing and maintaining exceptional client relationships that fuel growth
    • Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
    • Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
    • Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world
    • Experience of working in SAAS/Tech start up is highly desirable

    Benefits

    Location

    Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

    Benefits

    • Great culture & working environment – working with a close-knit team in a global company
    • 22 days annual leave plus Bank Holidays + 2-week workcation each year
    • Regular 'recite Relax' social events
    • Competitive salary (depending on experience)
    • Quarterly bonus on revenue growth

    Hours

    Typically 09:00 17:30 working day

    We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

  • Clearwater People Solutions Ltd

    Customer Success Manager Education

    1 hour ago

    Clearwater People Solutions Ltd Gateshead, United Kingdom

    Our client, an education software company, are currently looking for a Customer Success Manager to join their team on a permanent basis. The Customer Success Manager will have a passion for education and have excellent written & verbal communication skills. · Our client provide e ...

  • ABR TALENT LIMITED

    Customer Success Manager

    1 week ago

    ABR TALENT LIMITED Houghton Le Spring, United Kingdom

    Are you: · - Skilled at managing client relationships, identifying, pre-empting and resolving client challenges? · - Looking to build a career in Customer Success? · - Keen to be an instrumental part of a businesses growth as they plan to double their revenue in the next 2 years? ...

  • Imperial Workforce

    Customer Success Manager

    1 week ago

    Imperial Workforce Belmont, United Kingdom

    Imperial Recruitment Group are delighted to be recruiting for a fast-growing business who is an award-winning SaaS solution for fleet and driver risk management. · **What is the purpose of the role?** · As a Customer Success Manager, you will work with our clients' largest custom ...

  • Bizzdesign

    Customer Success Manager

    2 weeks ago

    Bizzdesign Newcastle upon Tyne, United Kingdom

    Are you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match · Who are we? · Bizzdesign is a thriving SaaS company, that has been transforming industries for the past ...

  • Arctic Wolf

    Customer Success Manager

    1 week ago

    Arctic Wolf Newcastle upon Tyne, United Kingdom Full time

    Arctic Wolf is a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf Security Operations Cloud ingests and analyses trill ...

  • Wordnerds

    Head of Customer Success

    4 days ago

    Wordnerds Gateshead, United Kingdom

    9 May 2023 · **Head of Customer Success**: · - Job Description_ · **Introduction to the Role** · This document outlines all of the responsibilities, duties, skills and qualifications we think are important to successfully carry out the role. There is, however, an important caveat ...

  • Gateshead Health NHS Foundation Trust

    Clinical Teaching Fellow in Emergency Medicine

    1 week ago

    Gateshead Health NHS Foundation Trust Gateshead, United Kingdom

    The successful candidate will be expected to assess and manage patients presenting to the emergency department with a wide spectrum of emergency presentations, including adult, paediatric, trauma and non-trauma presentations. Service delivery will be on the middle grade rota. The ...

  • Gateshead Council

    Carr Hill Primary School

    22 hours ago

    Gateshead Council Gateshead, United Kingdom

    Site Manager · 37 hours per week - split shift, Monday to Friday · Monday to Thursday: 7am to 11.30am then 2:45pm to 5.45pm · Friday: 7am to 11am then 2:00pm to 5pm · The Headteacher and Governors of Carr Hill Community Primary School in Gateshead are seeking to appoint a Site Ma ...

  • Gateshead Health NHS Foundation Trust

    Senior Team Lead

    1 week ago

    Gateshead Health NHS Foundation Trust Gateshead, United Kingdom

    The post holder will assist the administration management team in the co-ordination, organisation, and management of administrative aspects of the Referral & Booking Management Centre. Responsible for patients referred to the Trust, ensuring the provision of an effective referral ...

  • Gateshead Council

    Student Planner

    1 week ago

    Gateshead Council Gateshead, United Kingdom

    STUDENT PLANNER · We need keen and ambitious students who are able to manage their own workload and help to improve our customer focus within a successful planning service. We are looking for people who are able to use their own initiative and take responsibility. ...

  • Gateshead Council

    P523273 Occupational Therapy Assistant

    1 hour ago

    Gateshead Council Gateshead, United Kingdom

    We are seeking to appoint a Housing Occupational Therapist to support our Health & Housing team.. · The successful applicant will provide support to the senior Housing Occupational Therapists, as well as the Health & Housing Support Workers and Lettings Managers. · Effective comm ...

  • Page Personnel

    People Advisor

    1 week ago

    Page Personnel Gateshead, United Kingdom

    Full time role & on going for the next 3 months · - Paying up to £31k · **About Our Client**: · My client are an education provider based in the North East. · The People Advisor will be responsible for: · - Managing ER caseloads from start to finish · - End to end recruitment pro ...

  • The Perfume Shop

    Team Leader

    1 week ago

    The Perfume Shop Gateshead, United Kingdom

    Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. · **The Role** · Are you passionate about perfume, and love people? · Do you want to b ...

  • Central Employment Agency

    Business Application Support Specialist- Gateshead

    1 week ago

    Central Employment Agency Gateshead, United Kingdom

    **Job Type**: Permanent · **Category**: Information Technology · Central Employment is working with a leading facilities management group who are looking to take on an experienced Business Application Support Specialist to work full-time in their Gateshead office. You'll be worki ...

  • HPT Recruitment

    Acquisitions Surveyor

    2 days ago

    HPT Recruitment Gateshead, United Kingdom

    HPT Recruitment are working with a national leisure and retail operator based in the North East. They are looking to expand their property team with the appointment of a Commercial Acquisitions Surveyor. This role is vital to the department as it will assist in the growth of thei ...

  • Virtuoso Doors

    Despatch Operative

    1 week ago

    Virtuoso Doors Gateshead, United Kingdom

    Job Advert · **VIRTUOSO DOORS** is an industry-leading business, providing one of the largest high-end composite door ranges available. With a capability and capacity that continue to grow, Virtuoso Doors' success is born from both the excellence of its products and the outstandi ...

  • Pybus Recruitment

    Sales Consultant

    1 week ago

    Pybus Recruitment Gateshead, United Kingdom

    **Exciting Opportunity: Become a Sales Consultant in Education Technology** · **Location**: Team Valley, Gateshead · **Salary**: £30,000 basic salary + uncapped commission + bonus - OTE Up to £70,000 · **Employment Type**: Full-time, Permanent · **Working Hours**: Monday to Frida ...

  • Concept Personnel

    Social Media Executive

    2 days ago

    Concept Personnel Gateshead, United Kingdom

    **Job Title: Social Media Executive** · **Location: Gateshead - Hybrid Working** · **Salary: £20k - £25k** · Our client is a global leading, specialist manufacturer based in the North of England who is looking for a talented and experienced Social Media Executive to join their te ...

  • Gateshead Health NHS Foundation Trust

    Head of Digital Transformation and Assurance

    1 week ago

    Gateshead Health NHS Foundation Trust Gateshead, United Kingdom

    The Trust is looking to drive the delivery of the #GatesheadHealth Digital Vision: 'To become a fully digital, data driven Trust, connecting, and supporting our patients, people, and partners by continuously improving the quality, safety and experience of our services', through f ...

  • Extension Recruitment

    Programme/resource Planner

    1 week ago

    Extension Recruitment Gateshead, United Kingdom

    Our client is an award-winning, market-leading group of companies covering a wide range of industry sectors. Due to expansion, they are currently recruiting for a Programme/Resource Planner to join their team on a permanent basis. · This role presents a superb development opportu ...