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Newcastle upon Tyne

    Customer Success Manager - Newcastle upon Tyne, United Kingdom - Bizzdesign

    Bizzdesign
    Bizzdesign Newcastle upon Tyne, United Kingdom

    Found in: Appcast UK C C2 - 1 day ago

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    Description

    Are you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match

    Who are we?

    Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 24 years, headquartered in Enschede, the Netherlands. We are a dedicated team of over 160 diverse individuals, representing over 23 nationalities, collaborating across 6 different countries. At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.

    Our software platform plays a pivotal role in enabling global organizations like Intel, HP, Maersk, Nestle, Wells Fargo, T-Mobile (& many more), to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.

    What impact will you make?

    As a Customer Success Director, you will be working with our clients and driving retention, adoption, and creating up-sells. You will act as the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience. Liaising with our Sales Department, Solutions, Customer Support, Onboarding Consultants, Project, and Product Managers will be your daily routine, and you will often find yourself leading this cross-department cooperation.

    In the early phase of a customer's lifecycle, you are actively engaged with customers, making sure the expected business value is delivered and in later stages, you strengthen relationships, manage health and proactively mitigate risks to drive value with Bizzdesign continuously.

    Our best Customer Success Directors always put the client first, they identify up-sell opportunities before the client does and they are true masters of cross-department projects.

    You are part of the Customer Success team, dedicated to supporting our valuable customers in the Fortune 1000 space, with a personal focus on a selected group of customers in EMEA. This team is part of Bizzdesign's CSO, which provides expertise, training, and consulting to ensure our software is a true 'solution' to solve critical challenges for our customers.

    Your tasks include:

    Customer Success Engagement:

    • Serve as the trusted advisor for a large number of customers across the customer lifecycle; onboarding, adoption, advocacy, and expansion.
    • Manage and ensure collaboration with key stakeholders and experts to drive future growth, using our Customer Success Plan, focused on enabling value maximization.

    Customer Success Coaching:

    • Support the CSO team to ensure the continued double-digit growth of the Bizzdesign business by continually improving our customer success best practices, focusing on value delivery & customer satisfaction.
    • Partner with Bizzdesign's teams to optimize customer value, resolve technical challenges, advance account renewals, and expansion, create collateral and events, and design ideal offers & features.

    Reference/Advocate support:

    • Conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, increasing customer references, and case studies.
    • Proactively identify risks and develop mitigation plans (coordinating activities internally within Bizzdesign and externally with customers) to resolve.

    What are we looking for?

    • You have 5+ years of experience in customer-facing roles in SaaS companies, and you preferably live in the UK.
    • You have 5+ years of experience with Enterprise Architecture.
    • You have experience in creating and maintaining strong customer relationships.
    • You have excellent communication and presentation skills (both written and verbal), with audiences of different levels, and you are fluent in English (written and verbal).
    • You have a strong drive to create customer value growth across all stages of the customer lifecycle.
    • You have the willingness to travel in Europe to ensure a high degree of customer intimacy and engagement.
    • You have at least completed a Bachelor of IT, Business Economics, or equivalent qualifications.
    • You have an entrepreneurial, proactive, and ambitious attitude.
    • You are a relationship builder and a confident facilitator.
    • You have full ownership & accountability, and you have a high degree of honesty &
    • You have a "hands-on" and "roll-up-your-sleeves" collaborating supervisor attitude.

    What is in it for you?

    • You will have a competitive base salary and performance bonuses.
    • You will get a good pension scheme.
    • You will get a "Work from Home Allowance" per month to cover some of the expenses made for electricity, internet, food & beverages, or just to improve your home office.
    • All business expenses will be paid.
    • We like to invest in the growth of our employees, so we offer a range of courses and training depending on what you need.
    • You will have a role in an entrepreneurial and low bureaucratic working environment within a rapidly growing global software company.
    • Last but not least, your home will be your working office.

    Are you ready to start building your future with us? Let's meet up for a cup of coffee online and see if we have a match

    For additional information about the Customer Success Director role in EMEA, please contact Maria Cotorceanu, who is the Global Recruiter via

    *Applications submitted via email will not be taken into consideration*

    Acquisition based on this vacancy is not appreciated.

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