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    Customer Success Manager - Glasgow, United Kingdom - ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Glasgow, United Kingdom

    1 week ago

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    Description

    The Company:

    • An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It's actually quite incredible..
    • Sub-50 employees with plans to rapidly scale the business.
    • Enviable client base including a huge global motorsport brand
    • Flexible/ mature approach to work with a fully-remote set up

    The Opportunity:

    This isn't our first rodeo with these guys A truly innovative business with a great product and a solid team.

    The Customer Success team is evolving, and as a result they're now looking for a Customer Success Manager.

    Reporting to the Head of CS you'll manage a book of circa 100 accounts at £750M ARR, adopting a blended approach of digital/ low touch & mid-high touch CS. The core book will be mid-high touch with the remainder being digital, tackled alongside the Head of CS, whilst the digital playbook is established.

    As a growing business, this is an incredible opportunity to really put your stamp on CS. By taking a strategic customer-first approach, whilst maintaining a commercial mindset, you'll champion account growth.

    The Ideal Candidate:

    • Previous experience in a mid-high-touch B2B customer success role.
    • Experience of monthly/ yearly account growth.
    • A background of working within a small scale-up SaaS organisation.
    • A well-versed approach to Customer Success ranging from low-high touch. You will regularly engage with your clients and provide value with every interaction.
    • Data savvy with the ability to story tell with facts.
    • Intelligent self-starter and ideally experienced working within a more complex multi-layered B2B platform.

    The Package:

    • £45,000 basic with a 20% bonus
    • Fully-remote working set up
    • 4.5 day working week (Every Friday is an early finish)
    • Business stock options

    ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch

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