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    Location Support Coordinator - London, United Kingdom - Ramboll Group A/S

    Ramboll Group A/S
    Ramboll Group A/S London, United Kingdom

    1 week ago

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    Description

    We invite you to bring your excellent office management experience into play as you become the focal point of our flagship office. The role requires youto strike the appropriate balance between client care and office facilitation requirements & have a proven ability to cope within a fast-paced environment. Are you our new Location Support Coordinator? Click the apply-button to send your application.

    Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.

    You will join our Location Support Team

    As a Location Support Coordinator yourrole will be providing ahighly professional,efficient, and effective service to UK offices as one central team.You will be responsible for creating an inspiring environment within the office where people can relax and deliver exceptional work. This role will deliver location support, facilities tasks, IT Support and HSEQ compliance to ensure the business can successfully deliver to its clients.

    Youwillgain knowledge of our visitors and their expectations with a view to implement approaches that add value to their experienceand contribute to a culture of continuous improvement. It's a varied and dynamic role which is all about being an organised team player with a sharp attention to detail and problem-solving skills.

    This is a support services role that requires a physical presence on site, and you will be the main point of contact for your assigned office(s).

    Your key tasks and responsibilities will be:

    • Focus on delivering a positive visitor experience, through welcoming clients, visitors, and contractors. Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures
    • Lead by example by promoting and maintaining and high level of professional behaviours
    • Assist with the smooth running of the office, front of house, desk bookings, car park (where applicable)
    • Supporting with Reception duties, including meet and greet, answering incoming calls and scheduling appointments
    • Coordinate meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests
    • Assist with reporting and logging tickets through the appropriate Support Helpdesk on behalf of clients and visitors. Ensure matters are resolved in a timely manner
    • Liaise with Outsourced cleaning operatives and PPM engineers
    • Dealing with incoming post, couriers, and deliveries
    • Local low tech IT support – Setting up desks with docking station, ordering assets, laptops as requested
    • Ideally a First Aider or Fire Marshall for the office
    • Ad hoc support tasks as required
    • Provide access control to visitors and staff members
    • Obtain and save documents relating to facilities management by maintaining the PPM tracker
    • Support Client Relations Coordinator with onsite facilities EG all printers are topped up and no paper left on top, ensuring coffee machine is topped up, cleaned, and flushed
    • Deliver local and national new starter inductions
    • Ensure staff refreshments and stationery are maintained and replenished

    Your starting point for constant growth

    From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:

    • Experience in a similar role is essential
    • Possesses a professional and confident manner
    • Excellent communicator, and client interaction skills
    • Strong collaborator, able to drive and lead key projects
    • Effectively negotiates in difficult situations, achieving a solution and balance wherever possible
    • Proactively manages expectations
    • Inspires, motivates, encourages, and influences others
    • Strong verbal and written communication skills, with excellent attention to detail
    • Ability to plan, problem solve and use own initiative
    • Acts with integrity and discretion
    • Takes a flexible, solution-oriented approach and demonstrates willingness to take ownership
    • Maintains understanding of business strategy to inform decisions
    • Ability to navigate a global organization and build effective working relationships
    • Demonstrates ownership of personal and professional development
    • Ability to think and demonstrate continuous improvement

    Welcome to our Support Organisation

    In Ramboll's Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management, Projects and Location Management, coordinating efforts and securing common ground for the development and servicing of clients and markets.

    Ramboll in the United Kingdom

    Ramboll is ranked a Top 10 consultant in the UK and has 1,600 bright minds working across 16 offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive.

    How to apply

    Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.

    All your information will be kept confidential according to EEO guidelines.

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