- Implement collection activities in accordance with company policies and procedures.
- Manage arrears cases to bring agreements up to date while prioritizing positive customer outcomes.
- Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
- Correspond with customers via letters, emails, and texts, ensuring meticulous record-keeping.
- Maintain performance levels in alignment with expectations and adhere to compliance procedures.
- Worked in a customer services environment, able to control a call
- Empathetic
- Understanding of financial services
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Collections Analyst
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Anderson Knight Glasgow, United Kingdom Full timeWe're hiring a Collections Analyst to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.Key Responsibilities: * Implement c ...
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Anderson Knight Glasgow, United KingdomWe're hiring a Collections Advisor to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes. · Key Responsibilities: · Implemen ...
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Collections Analyst - Glasgow, United Kingdom - Anderson Knight
Description
We're hiring a Customer Collections Specialist to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.Key Responsibilities:
Essential Experience:
Operating Hours:
35 hours per week.
Flexibility required to cover business hours:
Monday to Friday: 8am – 8pm
Saturday & Sunday: 9am – 6pm
5-day shift basis to cover business hours