Jobs

    Collections Analyst - Glasgow, United Kingdom - Anderson Knight

    Anderson Knight
    Anderson Knight Glasgow, United Kingdom

    3 weeks ago

    Default job background
    Permanent, Full time
    Description
    We're hiring a Customer Collections Specialist to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.


    Key Responsibilities:

    • Implement collection activities in accordance with company policies and procedures.
    • Manage arrears cases to bring agreements up to date while prioritizing positive customer outcomes.
    • Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
    • Correspond with customers via letters, emails, and texts, ensuring meticulous record-keeping.
    • Maintain performance levels in alignment with expectations and adhere to compliance procedures.

    Essential Experience:

    • Worked in a customer services environment, able to control a call
    • Empathetic
    • Understanding of financial services

    Operating Hours:
    35 hours per week.

    Flexibility required to cover business hours:
    Monday to Friday: 8am – 8pm

    Saturday & Sunday: 9am – 6pm

    5-day shift basis to cover business hours

  • Anderson Knight

    Collections Analyst

    3 weeks ago


    Anderson Knight Glasgow, United Kingdom Full time

    We're hiring a Collections Analyst to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.Key Responsibilities: * Implement c ...

  • Anderson Knight

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    We're hiring a Collections Advisor to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes. · Key Responsibilities: · Implemen ...


  • Anderson Knight Glasgow, United Kingdom

    We're hiring a Collections Advisor to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes. · Key Responsibilities: · Implem ...

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