- Implement collection activities in accordance with company policies and procedures.
- Manage arrears cases to bring agreements up to date while prioritising positive customer outcomes.
- Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
- Correspond with customers via letters, emails, and texts, ensuring full compliance
- Maintain performance levels in alignment with expectations and adhere to compliance procedures.
- Worked in a customer services environment, able to control a call
- Worked in a similar role
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Collections Analyst - Glasgow, United Kingdom - Anderson Knight
Description
We're hiring a Collections Analyst to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.Key Responsibilities:
Essential Experience:
Flexibility required to cover business hours:
Monday to Friday: 8am – 8pmSaturday & Sunday: 9am – 6pm5-day shift basis to cover business hours