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    Client Managing Director - Northampton, Northamptonshire, United Kingdom - Advancing People Recruitment

    Advancing People Recruitment
    Advancing People Recruitment Northampton, Northamptonshire, United Kingdom

    1 week ago

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    Description

    Would you like the opportunity to progress within a business, with a clear plan and training provided?As a Client Relationship Executive you would be responsible for answering initial queries, either via the telephone or through webchat, with the need to quickly qualify and pass the client onto the appropriate sales team member where appropriate.

    In addition to this, the successful candidate will also need to contact incoming leads, swiftly calling customers to confirm enquiry information and then passing the lead to an Account Manager.

    Due to the nature of the position, we are looking for someone who has an excellent professional and engaging telephone manner.

    All of this would be part of a wider professional development plan, and only if the successful candidate showed an interest in developing into this team, which is well supported with training and compliance support.

    Ensure our CRM is kept up-to-date with client leads and summaries; Support the Client Relations Team Manager and Director of Compliance and Operations with ad-hoc duties as and when required; Assist, with development and training, with complaints handling and complaints resolution matters; Provide support to the Director of Compliance and Operations on straightforward compliance matters following appropriate training; Skills and experience required Previous Sales or Professional Services Secretarial, Customer Service or Account Management experience is advantageous but not essential; Ability to communicate clearly in-person, over email, and on the telephone; Positive and engaging telephone manner; and Strong Microsoft Office skills with experience of using a webchat, or similar, function.

    Good commercial acumen; this varied permanent role is paying a basic salary of £28,000 - £32,000 plus benefits, with full support and genuine opportunities to make the role your own


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