Jobs
>
London

    Incident & Service Request Manager - London, United Kingdom - Cognita Schools

    Cognita Schools
    Cognita Schools London, United Kingdom

    1 week ago

    Default job background
    Description
    About CognitaLaunched in 2004, Cognita is an extraordinary community of diverse yet connected schools, spanning 16 different countries.


    We share one common purpose:
    to deliver an outstanding holistic education that will enable our students to thrive in a rapidly evolving world.

    With over 100 schools in Asia, Europe, Latin America, the Middle East and the United States, we employ 18,000 teaching and support staff in the care and education of more than 90,000 students.

    Our schools provide a truly holistic education based on rich and varied experiences that focus on social, emotional, physical and cognitive learning.

    This results in excellent academic outcomes for our students, who are also equipped with the agency, adaptability and positive attitudes to set them up for success in our fast changing world.

    We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London.

    About the roleThe purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business.

    Focus is on restoring service efficiency and effectively from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently.


    Key Responsibilities will include, (but not limited to):

    The IM/SR will create, manage and continually improve the incident (Including major) and service request management process and activities to ensure they operate efficiently and effectively and that they comply with governance and controls.

    You will work with global and regional teams to deliver a single set of standardised incident management policies and processes which are management, governed, and facilitate a global incident forum to drive compliance to incident policies and improvements.

    Candidate will demonstrate strong incident and service request management knowledge and motivating and leading teams to achieve common goals.

    You'll thrive in a fast-paced business environment with an emphasis on positive incident and service request adapting to working practices.

    Implement KPIs, Reporting and metrics, establish monitoring and quality assurance measures and feedback.

    End to end governance responsibility and to oversee at times the management, communication, escalation, investigation and resolution of major incidents, Major Incident Reports (MIR), business updates are timely and of sufficient quality, arranging discussions and updates as required.

    This will include identifying and resolving conflict and bottlenecks.

    Function as the main point of contact for service management related updates on day-to-day incident management issues, including the status of outstanding incidents.

    This includes liaising with the global teams and senior management to ensure appropriate stakeholders are kept informed.
    For more details, please email for the full Job Description.


    Who we are looking for:


    To be considered for this role you will have a bachelors degree or equivalent in an IT related subject and have multiple years' experience in an ITIL process role, particularly relating to incident, problem and change management.

    We would also expect;Experience of developing best practice processes, policies and procedures for functional areaProduce Executive level summaries and reports to a high standard.

    Experience in dealing with and influencing multi-tier management.

    Technical appreciation of IT infrastructure Apply nowPlease send a cover letter and completed application form to:
    Please note we do not accept CVs without a fully completed application form.

    EARLY APPLICATIONS ARE ENCOURAGED, WE RESERVE THE RIGHT TO INTERVIEW AND APPOINT PRIOR TO CLOSING DATE FOR THE RIGHT APPLICANT.

    Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful.

    Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.

    Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

    We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races.

    We have an unwavering commitment to being fair and equitable in our recruitment process.
  • Yolk Recruitment

    Head of Donor Request Management

    5 days ago

    Yolk Recruitment Chiswick, United Kingdom

    Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that is dedicated to the fight against blood cancer and blood disorders. · **The Opportunity**: · This organisation is looking to appoint a Head of Donor Request Management to join the U ...

  • FIS

    Catalog & Request Manager

    1 week ago

    FIS London, United Kingdom Experienced (relevant combo of work and education)

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to bei ...

  • Jobs for Humanity

    Catalog & Request Manager

    1 week ago

    Jobs for Humanity London, United Kingdom Full time

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 1 - 5%Are you ready to unleash your full potential? We're looking for people who are passionate abou ...

  • FIS Global

    Catalog & Request Manager

    6 days ago

    FIS Global London, United Kingdom OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 1 - 5%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to char ...

  • FIS Global

    Catalog & Request Manager

    2 weeks ago

    FIS Global London, United Kingdom OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's DegreeAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the ...

  • Cognita Schools

    Incident & Service Request Manager

    1 week ago

    Cognita Schools London, United Kingdom

    About CognitaLaunched in 2004, Cognita is an extraordinary community of diverse yet connected schools, spanning 16 different countries. We share one common purpose: to deliver an outstanding holistic education that will enable our students to thrive in a rapidly evolving world. W ...

  • Yolk Recruitment Ltd

    Head of Donor Request Management

    1 week ago

    Yolk Recruitment Ltd Chiswick, Greater London, United Kingdom

    £ £ per annum + Hybrid working · Contact: · Email: · Published: · 1 day ago · Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that is dedicated to the fight against blood cancer and blood disorders. · The Opportunity: · This or ...

  • yolk recruitment

    Head of Donor Request Management

    6 days ago

    yolk recruitment Chiswick, United Kingdom Permanent, Full time

    Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that is dedicated to the fight against blood cancer and blood disorders. · The Opportunity: · This organisation is looking to appoint a Head of Donor Request Management to join the UK's ...

  • Yolk Recruitment Ltd

    Head of Donor Request Management

    4 minutes ago

    Yolk Recruitment Ltd Chiswick, United Kingdom

    Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that is dedicated to the fight against blood cancer and blood disorders. · The Opportunity: · This organisation is looking to appoint a Head of Donor Request Management to join the UK ...

  • Yolk Recruitment Ltd

    Head of Donor Request Management

    1 week ago

    Yolk Recruitment Ltd Chiswick, Greater London, United Kingdom

    Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that is dedicated to the fight against blood cancer and blood disorders. The Opportunity:This organisation is looking to appoint a Head of Donor Request Management to join the UK's Senio ...

  • London North West University Healthcare NHS Trust

    Subject Access Request Co-ordinator

    2 days ago

    London North West University Healthcare NHS Trust London, United Kingdom

    The Subject Access Team is a friendly team that works as part of the Information Governance Team. The team manage requests for information under the UK GDPR Right of Access. The position involves team liaison across the Trust and with third parties such as the Police and Solicito ...

  • Elite

    Personal Assistant

    6 days ago

    Elite London, United Kingdom

    Luxury fashion brand urgently require a highly organised Personal Assistant with a strong interest and ideally experience in luxury fashion, reporting into Executive Board Principals and EA to CEO. · - Partnering closely and working as a true right hand Exec Board Principals · - ...

  • Kids II Inc

    Sales Coordinator

    1 week ago

    Kids II Inc London, United Kingdom

    At Kids2, we're really good at what we do. And when we're great at our jobs, we help parents be great at their jobs. · Parenting is demanding, and that's where we come in. We want to reimagine how brands can make it easier for early stage parents - not by just selling them produc ...

  • LTIMindtree

    Associate Consultant

    3 days ago

    LTIMindtree London, United Kingdom

    ServiceDesk Operations · o German Lang. Support (12x5) - India/Near-shore · o Google Translate for 7 languages in portal & chat · o Incident and Service Request Management, single ownership of tickets · o Remote diagnostics and troubleshooting · o Incident Escalation and · Critic ...

  • Louis Vuitton Malletier

    Press Intern

    2 days ago

    Louis Vuitton Malletier London, United Kingdom

    Company: Louis Vuitton Malletier · - Country / Region : United Kingdom · - City : London · - Business group: Fashion & Leather Goods · - Contract type: Internship · - Function: Retail · - Experience required: Minimum 3 years · - Reference No.: LVM20829 · - Date of publication: · ...

  • Mason Blake

    Rfp Writer

    1 week ago

    Mason Blake London, United Kingdom

    RFP Writer · A global asset manager is looking for an RFP writer to join their London office on a permanent basis. · The** RFP Writer** will take responsibility for the following duties: · - Develop and write Request for Proposals (RFPs) and Request for Information (RFIs) for pot ...

  • HYF

    Document Production Supervisor

    3 days ago

    HYF London, United Kingdom Full time

    Document Production Supervisor · Fully remote working · Friday, Saturday, Sunday 9am – 6pm and Monday 9am -5pm · £60,000 - £64,000. · Large global law firm are currently recruiting for an experienced Legal Document Production Supervisor to join their in-house document production ...

  • Kings Recruitment Consultants

    Archives, Records

    1 week ago

    Kings Recruitment Consultants London, United Kingdom

    **Title: Archives, Records & Mailroom Specialist (6 month FTC)** · **Location: City of London** · **Hours: 9am - 6pm** · **Salary: £29,000 pro rata** · **Job Ref: 33100** · - Accurately create and deliver barcodes when requested. · - Respond to client requests accurately, maintai ...

  • Crouch Hall Road Surgery

    Medical Receptionist

    4 days ago

    Crouch Hall Road Surgery London, United Kingdom

    Managing a high volume of phone calls from patients and health care professionals Greeting, checking in and booking appointments for patients at the front desk Dealing with repeat prescription requests Responding efficiently and with respect and empathy to patient enquiries both ...

  • KINLY

    Av Event Coordinator

    1 week ago

    KINLY London, United Kingdom

    The Media Services Events Coordinator role consists of carrying out the day-to-day requirements of the Media Services Events coordination function, ensuring all VIP requests are covered, services are delivered on time and the high standard of Barclays Media Services is maintained ...