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Service Manager - Solihull, West Midlands, United Kingdom - Randstad Delivery
Description
Are you experienced front and back office admin? Our client is a manufacturer of many popular products in the therapeutic areas of cardiovascular, diabetes, diagnostics, neuromodulation, nutrition and pharmaceuticals.
Job Title:
Capital Services Coordinator
50 per hour
Shift Timings: 9am-5pm
Working Days:
Monday-Friday
Responsible for the front and back-office administrative and logistical support for the Capital Equipment Service Team.
The team is responsible for installation, upgrading, repair, and preventive maintenance of all capital equipment part of our product portfolio in compliance with our Business code of conduct, Regulatory and Quality policies and procedures.
Become the Front-office contact person for Capital Equipment, handling incoming requests by phone, mail, and messaging for external and internal customers.
Perform administrative and incidental administrative functions such as preparing correspondence, answering telephones, maintaining electronic files and supplies, keeping appointment calendar, compiling and preparing regular and special reports, and other tasks as necessary.
Manage order processing for all servicing related activities.Assist in planning the EMEA Capital Equipment team members for optimal scheduling of field interventions.
Assign Work Orders and schedule dispatch of Field Service personnel.
Review/List capital IBase Contract requirements for Preventative Maintenance.
Assign Work Orders and schedule dispatch of Field Service personnel.
Manage installation parts and follow-on delivery.
Coordinate installation dates.
Assist in administrative follow-up and documenting field service interventions per QA system requirements.
Invoicing all types of Capital Equipment orders including service contracts.
Archive service records from Field Service personnel.
Upload and archive service records from 3rd party service providers.
Assist in Capital Equipment customer service tasks:
Creating loan agreements, service contracts.
Management of the evaluation systems.
Facilitate general inter-departmental communications and interfacing, mainly with the Global Capital Service team.
Provide support for In-House training courses and congresses.
May provide training and orientation to new staff.
Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
Comply with all company policies, operating procedures, processes, and task assignments.Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Complete special assignments and projects as required.
A bachelor's degree in Business Administration or equivalent by experience is desired.
Knowledge and experience of Field Service Scheduling/Planning using any kind of scheduling platform is desirable.
Experience working in a broader enterprise/cross-division business unit model preferred.
English is a must, Arabic and additional European languages are a plus.
Computer knowledge and Skills. MSOffice, SAP, and Salesforce are desirable.
Ability to be flexible and respond to situations at short notice is desirable.
Shows initiative with the ability to work alone and with little supervision; Ability to leverage and/or engage others to accomplish projects.
Ability to travel approximately 5%, on occasion including internationally.Randstad Business Support is acting as an Employment Business in relation to this vacancy #J-18808-Ljbffr
