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Service Manager - Newbury, Berkshire, United Kingdom - Vodafone
Description
Location:
Newbury + *Hybrid
Excellent basic salary plus bonus and Vodafone benefits
Working Hours:
Full time 37.5 hours per week - Mon to Fri
*Hybrid
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow.
Identifying service improvements areas, and own their respective improvement plans to completion.Assuring quality of the operations environment and the delivery of its associated KPIs.
Ensure the right set of operational requirements for projects (by working closely with them) are developed and subsequently used, to improve operational quality.
Drive virtual teams to deliver operational excellence in service improvement plans and overall performance.Establishing a culture of continuous improvement through learning, training, and coaching.
Track record of service management in IT operational applications and services across production environments
Experience of running service improvements to completion.
ITIL Process (v4) knowledge and experience.
At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.
#LI-HybridWe are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.