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IT Support Analyst Hybrid Working - Glasgow, United Kingdom - Eden Scott
Description
Technical Business Support ConsultantAbout the CompanyMy established and successful client has been serving customers in the Marine, Energy, and Corporate sectors.
With an in-depth understanding of the unique travel requirements of these industries.Role Profile:
The role involves supporting and maintaining internal and client-facing booking systems across multiple countries and currencies, contributing significantly to the company's digitalisation strategy by supporting new digital products.
The role involves system administration for various online customer booking systems, managing GDS booking scripts and smart-flows, documenting processes, onboarding new users, supporting NDC workflows, implementing technical solutions, evolving the proprietary booking platform, ensuring accurate transaction flow, diagnosing and troubleshooting problems, and managing technical supplier issues.
Candidate Requirements:
experience within a technical support/corporate reservations online automation systems such as Compleat or IQCXcommunicationservice skills
Desirable:
and experience of the GDS and OBTs (Online Booking Tools) are highly dealing with BSP (Billing and Settlement Plan)/ARC (Airlines Reporting Corporation) will greatly benefit the job holder.experience implementing customers onto online booking technology, supporting travel technology products, or working within the Marine or Energy travel industry.
In Return:
days + 8 Bank with onsite parking.
Health Cash Plan.
For alternative formats or accommodations, call for a confidential conversation.
Equal Employment Opportunity/Affirmative Action Employer, promoting diversity and inclusion. Permanent UK work eligibility is required