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Bonnyrigg

    Housing Assistant - Bonnyrigg, United Kingdom - Pertemps Edinburgh

    Pertemps Edinburgh
    Pertemps Edinburgh Bonnyrigg, United Kingdom

    5 days ago

    Default job background
    Real Estate
    Description
    Housing Assistant

    Location - Wester Hailes
    Rate of pay - £12.81 per hour
    Hours - Mon-Fri, 36 hours per week
    Duration - Temporary ongoing

    Successful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.

    Duties to include:
    • Revenue collection
    • Contacting clients who are in accommodation to get housing benefits applications completed
    • Gather proof of income required for housing benefit applications
    • Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
    • Small Balance letters
    • Bills from suppliers
    • Broken metres
    • Garage rentals
    • Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.
    • Gas force entries
    • Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services.
    • Using appropriate systems to process service requests or updates for wider services.
    • General admin duties such as dealing with the mail
    Successful applicants must:
    • Have knowledge of IT systems such as outlook, word, excel
    • Have excellent customer service skills
    • Be able to deal with members of the public in difficult situations
    • Have knowledge of Microsoft applications
    • Have excellent time keeping skills
    • Be honest, trustworthy and punctual
    • Have good problem solving skills
    A basic disclosure will be required for this role at a cost of £25

    If you have the relevant skills and experience please apply directly to this advert

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