International Operations Responder - Christchurch, United Kingdom - Bond Williams

Bond Williams

Verified Company

Christchurch, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

40 hours on rotational shift pattern to include days, nights, weekends and bank holidays.

Main responsibilities:

Provide professional initial response to client situations from across the globe whilst following the operational procedures
Administer and maintain data into the assigned CMS system and produce detailed reports for client awareness
Case management of medical and security assistance calls in line with individual client requirements
Notify and collaborate with client stakeholders on traveller assistance cases and management of the process
Manage the Interactive Communications Platforms launch during managed cases
Be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
Ensure daily operational communications are conducted to standard
Effectively manage all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
Review and develop existing process and procedures in line with client requirements
Contribute to regular team meetings, and provide support or guidance to peers
Ensure effective handover and/or feedback to deliver 24/7 coverage
Escalate issues, risks, ideas/suggestions to the line manager as needed to ensure business effectiveness and processes continue to be fit for purpose

Key Skills and Requirements:

Selfmotivated, able to work on own initiative and critical thinker
Be able to follow and develop processes
Be confident liaising with clients and suppliers
Excellent communication and administration skills, both written and verbal with the ability to communicate at all levels of the business
Excellent customer service skills and professional telephone manner
Good knowledge of MS Office, particularly Excel and Outlook and an aptitude to learn new, relatively complex systems
Worldwide geographical knowledge is desirable, with an active interest in current affairs
Knowledge of 2+ languages would be an advantage

Benefits: