- Maintain comprehensive knowledge of our products and services to offer tailored solutions and recommendations.
- Monitor client engagement and satisfaction indicators to flag at-risk accounts early, and implement strategic save plans to prevent churn. Account Management
- Consult regularly on content strategy and oversee its execution, ensuring alignment with client objectives.
- Analyze project data and metrics to provide clients with actionable insights, driving informed decisions and strategic initiatives.
- Address client issues proactively, collaborating internally to drive continuous improvement in customer experience.
- Guide clients through the platform setup and provide extensive product training to ensure a seamless experience. Relationship Building
- Develop and strengthen relationships, ensuring clients understand and appreciate the full value of our services.
- Extend your network within client organizations to deepen service penetration and safeguard against single-point relationship failures.
- Align our services with the client's business objectives, acting as the bridge between their needs and our solutions.
- Marketing/e-commerce
- Experience within a customer success role
- Strong analytical skills to interpret data meaningfully and provide actionable insights Demonstrated ability to work collaboratively in a team and adapt effectively to change management processes.
- Experience within a BPO, RPO or Client Services industries
-
CSM Manager
6 days ago
Devonshire Sunderland, Tyne and Wear, United KingdomAre you an experienced Customer Success Manager looking for a new challenge?If you love stakeholder management and working in a fast-paced environment, you will love this roleI am seeking a highly motivated and experienced Customer Success Manager to join the team.They specialise ...
-
Clinical Lead
2 days ago
Smartcall Healthcare Houghton le Spring, United Kingdom**Clinical Lead Nurse - Care Home - Must be Living in the UK - 12 Hour Shift** · **UK based applicants only - NO Sponsorship offered with this role** · **Reference**: NurseSC1287 · **Location**: Houghton-le-Springs (Must have secure residency) · **Position**: Clinical Lead Nurse ...
-
Customer Service Administration Team Leader
20 hours ago
Churchill Contract Services Ltd Gateshead, United Kingdom**Customer Service Administration Team Leader - Gateshead** · **We Put People First so you can Deliver Outstanding Service** · We are searching for a **Customer Service Administration Team Leader** **- Gateshead **to supervisor a team of 12 Administrators. Leading **t**he deliver ...
-
Customer Success Manager
2 days ago
Imperial Workforce Belmont, United KingdomImperial Recruitment Group are delighted to be recruiting for a fast-growing business who is an award-winning SaaS solution for fleet and driver risk management. · **What is the purpose of the role?** · As a Customer Success Manager, you will work with our clients' largest custom ...
-
Sales Administrator
20 hours ago
CameraMatics Durham, United KingdomAbout CameraMatics: Digital, IoT and AI technologies are fundamentally transforming how businesses across all industries operate and deliver value to their customers—and those who operate vehicle fleets and mobile workforces have in many ways been leading the way. That's why in 2 ...
-
Clinical Lead
2 days ago
Smartcall Healthcare Stanley, United Kingdom**Clinical Lead Nurse - Care Home - Must be Living in the UK - 12 Hour Shift** · **UK based applicants only - NO Sponsorship offered with this role** · **Reference**: NurseSC3095 · **Location**: Stanley (Must have secure residency) · **Position**: Clinical Lead Nurse ( RGN / RMN ...
-
Clinical Lead
2 days ago
Smartcall Healthcare Consett, United Kingdom**Clinical Lead Nurse - No Covid Vaccine Required** · **NO Sponsorship offered** · **UK Applicants only** · **Care Home experience preferred but not essential** · **Position**:Senior Staff Nurse - RGN, RMN, RNLD · **Salary**:£42,328 per year (based on 44 hours per week) Hours are ...
-
Delivery Manager with scrum agile
2 days ago
Swarm Energy Limited Tyne and Wear, United KingdomOur mission is to revolutionise the way people and businesses interact with their energy. From helping people save more on energy, reducing their impact on the environment and giving them full control of their energy; Weare looking for an Agile Delivery Manager to join our team. ...
-
Customer Engagement Specialist
11 hours ago
Induction Healthcare Group PLC Newcastle upon Tyne, United KingdomRole Purpose: · This is an exciting opportunity to join the team at Induction Healthcare as a Customer Engagement Specialist (CES) · The purpose of the Customer Engagement Specialist role is to actively support the Customer Success Managers in executing customer-facing initiativ ...
-
Customer Success Manager
1 day ago
Recite Me Gateshead, United Kingdom Full timeIn today's digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all. · And we're not alone in this journey Over 500 organisations already use our software to enable greater acces ...
-
Clinical Deputy Manager
2 days ago
Appoint Healthcare Bishop Auckland, County Durham, United Kingdom Full timeCare Categories: Nursing care for older adults · 22 per hour, £37,111 per annum based on a 44-hour contract · Hours: Full time · Contract type: Permanent · We are looking for a highly motivated, experienced Deputy Managerto join our friendly and welcoming care home providing ...
-
RMN/RGN/RNLD (Temporary)
2 days ago
Premier Recruitment Solutions Limited Darlington, County Durham, United Kingdom Part timeHours: Full Time and Part Time hours available · 12 Hour Shifts: Days or Nights or a Mixture available, Subject to availability. · 09 per hour / £37,227 per year (based on 37.Contract: Permanent · Care Categories: Mental Health / Personality Disorder / Substance Misuse / Young ...
CSM Manager - Sunderland, Tyne and Wear, United Kingdom - Devonshire
Description
Are you an experienced Customer Success Manager looking for a new challenge? If you love stakeholder management and working in a fast-paced environment, you will love this roleI am seeking a highly motivated and experienced Customer Success Manager to join the team.
They specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
As a Customer Success Manager, you will drive customer satisfaction and retention through exceptional service and strategic account management.
You will analyze client needs, provide tailored solutions, and build strong relationships to ensure long-term success and growth.You will be responsible for the customer relationship management of prestigious client portfolio of market-leading clients within financial services, consumer goods, utilities, and telecoms industries.
Growing and developing the client accounts, through existing service offerings, with sales increase and client satisfaction at the forefront.
Foster a strong partnership with clients by demonstrating the ongoing value of our services.Line management experience
