- Manage cases efficiently in the relevant areas, collaborating with internal and external contacts to ensure all required documentation is received timely and in accordance with the established procedures and guidelines.
- Gain a deep understanding of the Home Ownership Team's responsibilities and the broader team roles within the Housing Association to deliver exceptional service to Clarion's Customers, focusing primarily on Home Owners and Leaseholders.
- Act as a representative for Home Owners to ensure their needs and expectations are taken into consideration in strategies and operational frameworks.
- Competitive salary
- Be part of a friendly and exceptional team
- Opportunity to work for the UK's leading housing association
- Office-based role with the option for remote work as per business requirements
- Generous annual leave - starting at 25 days, increasing to 30 days after 3 years
- Sponsorship for professional development
- Customizable benefits scheme, including healthcare options, dental insurance, restaurant card, and cycle to work, along with 1% of your salary for an approved benefit of your choice
- Discretionary bonus of up to 5% of your annual earnings
- Employer-matched pension contributions up to 7.5% of your salary, with generous life assurance
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Home Ownership Specialist - Norwich, United Kingdom - Clarion Housing
Description
Salary: £31,180 - £36,128 per annum
Location: Broadland Business Park, Norwich
Hours: 36 per week
Contract Type: 12 Month Fixed Term Contract
Are you seeking a dynamic and customer-centric role in the Social Housing sector? If so, we might have the perfect opportunity for you!
We are on the lookout for a skilled Home Ownership Specialist to join our welcoming Home Ownership team in Norwich on a temporary basis.
Key Responsibilities
The Home Ownership Specialist will deliver a top-notch customer service experience in handling and finalizing the Housing Association's procedures for Home Owners and Leaseholders.
Your main goal will be to provide a prompt and effective service to Clarion's Customers by interacting with both internal and external stakeholders.
Some of the essential duties for this role are:
Desired Profile
Customer service excellence is vital for success in this position, so if you have a proven track record of delivering top-quality service and excellent communication skills, we want to hear from you. The ability to adapt and handle challenging situations with confidence is crucial. A strong customer focus, supported by expertise in leasehold and asset management, is essential.
Experience in housing or property management is a must, as well as GCSE Maths and English Grade C or equivalent, and proficiency in MS Office suites. Knowledge and practical experience in leasehold management, section 20 consultation, and relevant legislation are required.
If you possess a strategic mindset, customer-centric approach, and a clear understanding of the broader factors influencing the Home Ownership sector, we are interested in hearing from you.
Benefits
At Clarion, we are committed to recognizing hard work and dedication, offering benefits that cater to your needs and lifestyle. Our standard benefits package includes:
Our commitment to equality and diversity extends to supporting a healthy work-life balance, offering part-time and job share options, enhanced parental leave, and compassionate leave.
Closing Date: Thursday, May 16th, 2024, at midnight
Interviews: Thursday, May 23rd, and Friday, May 24th, 2024
To learn more about this opportunity, please complete the application form on our website.
We are eager to learn about your background and experiences, so please provide comprehensive details when applying.
In case of a high volume of applications, we reserve the right to close this posting early.
Applicants must have the right to work in the UK; visa sponsorship is not available. You must be based in England or Wales for the duration of your employment.
Diversity and Inclusion
At Clarion, we strive to create an inclusive work environment where everyone feels valued, can express themselves freely, and can achieve their full potential. We promote and celebrate diversity through various programs and support our employees through different staff networks.
We are dedicated to building a diverse workforce and fostering an inclusive workplace at Clarion.
