- Lead and manage the large Collections and Recoveries function, ensuring team members are equipped to deliver excellent customer support while collectively delivering functional objectives.
- Constantly improve team efficiency through numbers-driven performance management and incentives. Deliver operational execution activity related to debt recovery and debt sales initiatives.
- Monitor, analyse, and report on key performance indicators to track and improve overall collection performance.
- Build great relationships with existing external service providers ensuring they deliver their part in our post-default recovery effort.
- Proven experience in a collections or debt recovery role, preferably in a fast-paced scale-up.
- Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders.
- Want to change the trajectory of your career by shaping a fast-growing fintech business.
- You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious.
- Are a facts-based problem solver and have a get-things-done mentality.
- Strong use of Excel or any data analysis software.
- Successful track record of delivering against ambitious target
- Exceptional oral and written communication, listening, and presentation skills.
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Head of Collections - Camden Area, United Kingdom - Space Executive
Description
A rapidly growing, profitable FinTech that continue to grow 100% year one year, whilst moving into new international markets, have an exciting opportunity for a Head of Collections.
this is a critical leadership role which helps set the strategic direction whilst being hands on when needed.Requirements:
The ideal candidate will have the following skillset:
