- The role will foster and cultivate client relationships to help The MTC develop even greater levels of customer intimacy.
- Liaising, influencing and working alongside the Marketing team around specific events, collateral required for Sales, Bids, or other customer related events.
- Support the collations and production of customer and business specific presentation / Case Studies to ensure this is to the required standard.
- Ensuring relevant business information / Sales reports are produced and shared when necessary.
- Working closely with Business Development and Bid managements teams on Bid content / people coordination so we can maintain service excellence through our standard of content and delivery.
- Support the research and quoting of sales opportunities, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin.
- Supporting the BD team to providing solutions that meet both customer requirements and the best commercial terms for MTC.
- Assist with deal registration and negotiation of pricing.
- Providing administration support towards Bid Management as and when necessary.
- Assisting with all aspects of the sales process from identifying sales opportunities through to post-order support.
- Upselling additional offerings at all available opportunities as requirement i.e., service offerings, supplies and warranties.
- Accurately execute and manage customer orders, ensuring successful delivery within customer expectations.
- Membership pass / application coordination.
- Ensuring timely updates of customer portals with the required information.
- Following up with Legal on NDA / Contract to ensure relevant actions are closed off in line with agreements.
- Must have excellent interpersonal skills and be able to develop a positive working relationship with internal and external stakeholders.
- Able to work effectively with different teams including sales, marketing, technology, finance, and IT. This involves building relationships, communicating effectively, and understanding the perspectives and needs of different stakeholders.
- Excellent presentation and communication skills
- Awareness of the market, our customers, and the service we provided by the MTC
- Ability to think independently and contribute ideas and look for new ways to improve our service offering
- Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships.
- Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines.
- Exceptional customer service and communication skills.
- Excellent organizational and prioritization skills with and acute attention to detail.
- Ability to adapt and learn new technologies, products, and processes.
- Ability to problem solve and exercise judgment in determining appropriate course of action.
- Team oriented with a positive attitude.
- Strong Microsoft Office Suite and General Computer Application skills.
- Undergraduate degree in any subject
- Experience working within the manufacturing sector
- B2B sales experience
-
Customer Success Manager
Found in: Click to Hired UK C2 - 4 days ago
Autus HR Ltd Coventry, United Kingdom Permanent, Full timeField Service Management SaaS – CSM - Fully remote. A consultative and proactive Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisatio ...
-
Customer Success Manager
Found in: Jooble UK O C2 - 2 days ago
Autus HR Ltd Coventry, United KingdomField Service SaaS - CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of workforce management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solutio ...
-
Sales Engineer
Found in: SonicJobs Direct Apply UK - 1 day ago
Verto People Coventry, United Kingdom Full timeSales Engineer / Technical Sales Engineer / Business Development Manager required to join a leading supplier of valve and control solutions. · The successful Sales Engineer / Technical Sales Engineer / Business Development Manager will be responsible for managing new and existing ...
-
NET Developer
Found in: SonicJobs Direct Apply UK - 3 hours ago
GROWTH HUB BUSINESS SOLUTIONS LTD Coventry, United Kingdom Full timeIf you are someone who is looking for a role where you get to innovate, drive development and create products and solutions within our growing technical development team, then we want to hear from you. · The Top 4 things you need to be a successful Software Developer within our ...
-
Project Manager NPI
Found in: SonicJobs Direct Apply UK - 3 days ago
LATHAM & BOND HUMAN RESOURCES LTD Coventry, United Kingdom Full timeNPI Coordinator · Locations: Coventry, UK (onsite with occasional travel to Kidderminster and Worcester) · Salary: Circa £45,000 - £50,000 per annum · Job type: Permanent · Working Pattern: Full-time, onsite · Latham & Bond HR is working exclusively with a Coventry-based automoti ...
-
Plant Manager Tunnelling
Found in: SonicJobs Direct Apply UK - 1 day ago
Hunter Mason Consulting Coventry, United Kingdom Full timePlant Manager – Tunnelling · Coventry, West Midlands · £40,000 - £60,000 · We are currently seeking a skilled Plant Manager to oversee our operations in tunnelling, boring, sinking, and pipe jacking. As the Plant Manager, you will play a pivotal role in managing our plant facilit ...
-
Field Service Engineer
Found in: SonicJobs Direct Apply UK - 5 days ago
Premier Technical Recruitment Coventry, United Kingdom Full timeMechanical Field Service Engineer · Coventry / home base - UK wide coverage · to c£40k neg dep exp - increasing after probationary period to c£43k+ car + generous benefits + o/t · Our client has been established for almost 160 years and are globally recognised as market leaders i ...
-
HR & Talent Resourcing Manager
Found in: SonicJobs Direct Apply UK - 2 days ago
Elis Coventry, United KingdomIntroduction · Elis is an international multi-service provider, offering textile, hygiene, and facility services solutions. We are a leader in most of the 28 countries in which we operate, employing 50,000 professionals. · We have an immediate requirement to recruit for a tempora ...
-
Business Development Manager
Found in: SonicJobs Direct Apply UK - 1 day ago
AuB Talent Coventry, United Kingdom Full timeRole: Business Development Manager · Salary: £45k-£55k+ bonus + car · Location: Home based – (Southern Territory) · The Company · Our client, is a successful operator in the industrial sector, providing specialist services to the waste, power and heavy industry sectors. We are ...
-
Accounts Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
CV Screen Ltd Coventry, United KingdomAn experienced and qualified Accounts Manager is required for a leading company based near Coventry. The successful candidate will have a varied position in ensuring the smooth running of the accounts function along with having responsibility for a small operations team. This rol ...
-
Project Engineer
Found in: SonicJobs Direct Apply UK - 2 days ago
Randstad UK Holding Coventry, United KingdomPosition Overview: · As a Project Engineer, you will play a key role in managing and coordinating various aspects of the project lifecycle. From initial planning and design to execution and completion, you will collaborate with cross-functional teams to ensure the successful deli ...
-
Inbound Marketing Specialist
Found in: SonicJobs Direct Apply UK - 1 day ago
BRIGHT EXECUTIVE RECRUITMENT Coventry, United Kingdom Full timeMarketing Inbound Specialist · Coventry · Coventry / Hybrid / ABM / SaaS / HubSpot / Inbound Marketing · £45,000 - £60,000 & Benefits · An exciting opportunity for an inbound specialist to join a fast-growing international SaaS company, selling to retail and manufacturing sector ...
-
Digital Marketing Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
Hamlin Knight Coventry, United Kingdom Full timeDigital Marketing Manager - 12 months Maternity cover - Rapidly growing Coventry based client - Paying up to £38,500. · We are seeking a Digital Marketing Manager for a period of 12 months for maternity cover. This will ideally include a one month period working alongside the Dig ...
-
Automation Contract Manager
Found in: SonicJobs Direct Apply UK - 3 days ago
Siamo Recruitment Coventry, United Kingdom Full timeSiamo Group are currently recruiting for an experienced 'Automation Contract Manager' on behalf of a leading company in the industrial automation field, at a global level. · Combining innovative engineering solutions with easy to use, open automation and enabling technologies, th ...
-
Maths Teacher
Found in: SonicJobs Direct Apply UK - 5 days ago
Horizon Teachers Coventry, United Kingdom Full timeHorizon Teachers is currently working with an Ofsted rated Good' Secondary School in Coventry who are looking to hire a Maths Teacher on a full-time, permanent basis from September. · Any successful applicants to this Maths Teacher Job teacher job will be joining an exceptional ...
-
English Teacher
Found in: SonicJobs Direct Apply UK - 5 days ago
Horizon Teachers Coventry, United Kingdom Full timeHorizon Teachers is currently working with an Ofsted rated Good' Secondary School in Coventry who are looking to hire a English Teacher on a full-time, permanent basis from September. · Any successful applicants to this English Teacher Job teacher job will be joining an exceptio ...
-
Field Service Engineer
Found in: SonicJobs Direct Apply UK - 4 days ago
Job Heron Coventry, United Kingdom Full timeA highly motivated Field Service Engineer is needed to join the team at one of the UK's leading industrial cleaning machine distributors based in Coventry on a full-time basis. · As a full-time permanent field service engineer, your role will be to service and repair industrial c ...
-
Supplier Development Engineer
Found in: SonicJobs Direct Apply UK - 4 days ago
SF Recruitment (Leicester) Coventry, United Kingdom Full timeSupplier Development Engineer · Coventry · Days · SF Recruitment are recruiting for a Supplier Development Engineer to work for our established Automotive manufacturer based in Coventry. · The role: · To manage, enhance and improve supplier performance related to quality, co ...
-
Forecast & Supply Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
Elevation Recruitment Limited Coventry, United Kingdom Full timeThe Order Management Manager - acts as a Forecast & Supply Manager responsible for providing an integrative approach to the customer demand, stock, production control and planning aspects of our Supply chain, working in unison with Sales, Purchasing, Production, Warehouse and Log ...
-
Program Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
SF Recruitment (Leicester) Coventry, United Kingdom Full timeProgram Manager · Coventry · Up to £55,000 DOE · Scope of position: · - Responsible for managing all aspects of a successful program from development to launch, including timing, engineering, testing, quality and profitability. Lead & Coordinate the program activities. · Key ...
Customer Success Manager - Coventry, United Kingdom - the-mtc
Description
Customer Success Manager
We are looking for a Customer Success Manager to join our Business Development Team based in Coventry.
Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to provide support services to customers with a focus on maximising sales operations effectiveness and customer experience.
Duties and Responsibilities
Person Specification
We are looking for a candidate who:
Essential Skills/Qualifications
Desirable Skills/Qualifications
About The MTC
The Manufacturing Technology Centre (MTC) is an internationally renowned and respected research and development organisation, bridging the gap between academia and manufacturing, and is home to some of the brightest minds in engineering from around the globe.
The MTC's engineers, scientists and technicians work with some of the most advanced manufacturing equipment in the world in a supportive and collegiate environment for the development and demonstration of new technologies on an industrial scale, helping manufacturers of all sizes develop new and innovative processes and technologies.
Established to prove cutting edge manufacturing advances in an agile environment in partnership with industry, academia and other institutions, the MTC works with hundreds of industrial clients across a range of sectors including automotive, aerospace, rail, informatics, food and drink, infrastructure, construction and civil engineering, electronics, oil and gas and defence. The MTC helps businesses thrive by advancing their technological and engineering capabilities to improve their business efficiency, capability and competitiveness.
Supported by one of the largest public sector investments in UK Manufacturing, the MTC's engineering capabilities cover research and development, advanced manufacturing management, factory design and training for the skills of the future.
The MTC has world-class facilities in Coventry, Liverpool and Oxford, and is part of the UK's High Value Manufacturing Catapult, supported by Innovate UK.
Reference Checks and Security Checks (where applicable)
Due to the nature of our business, all employment is subject to satisfactory references being obtained alongside a level of security clearance checks.