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    Customer Success Manager - Coventry, United Kingdom - Autus HR Ltd

    Autus HR Ltd
    Autus HR Ltd Coventry, United Kingdom

    2 weeks ago

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    Description
    Field Service SaaS - CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of workforce management software solutions.

    This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers.

    This is a fully remote role.
    SaaS ERP solution / field service management solution / workforce management software - vendor - not a reseller.

    • Privately owned, UK based, highly ethical and long-term minded business.
    • CSM is required to work with mid-level customers to help them gain maximum value from the SaaS solution.
    • A professional and respected Customer Success Team focusing on NPS, high rates of utilisation and NRR
    • Minimum 2 years experience in a CSM role for a SaaS provider of field service management software, or workforce management solutions or ERP solutions.
    • Someone working as a user of workforce management SaaS or field service management SaaS would also be very interesting
    • Experience of mapping business processes to workflow software to drive best practice within customers
    • This is a fully remote, home-based role. Occasional travel to customer sites will be driven by the CSM. This organisation has a work from anywhere policy with head office located in North West England.
    The package includes a salary ranging from £40,000 to £45,000 + bonus. There are also real long-term opportunities for career development within this organisation.
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