- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
- Child Protection training
- NSTS Training
- Basic Life Support, Moving & Handing & Fire training.
- ECDL
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Customer Care Administrator
3 days ago
Northumbria Primary Care Ponteland, United KingdomWe are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position. · Northumbria Primary Care is a developing, dynamic organisation ...
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Customer Care Administrator
4 days ago
Northumbria Primary Care Cramlington, United KingdomWe are delighted to be able to offer Customer Care Administrator posts at Cramlington Medical Group. · Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our service ...
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Customer Care Administrator
1 week ago
Adecco UK Cramlington, United Kingdom**Key duties include, but limited to**: · - Account and general administration · - Demonstrating excellent customer service skills · - Maintaining an accurate database of customers · - Working closely with the Customer Care team · - Liaising with other departments to solve proble ...
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Customer Care Administrator
4 days ago
Northumbria Healthcare NHS Foundation Trust Cramlington, United KingdomTo answer telephone calls & respond to all enquires directing the public as appropriate. To provide admin support to nursing & clinical staff. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals. To prov ...
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Customer Care Administrator
1 week ago
Northumbria Healthcare NHS Foundation Trust Cramlington, United KingdomDealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing ...
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Care Home Administrator
1 week ago
St. Stephens Court Newcastle upon Tyne, United Kingdom**About us** · Careline Lifestyles Ltd are a leading independent provider of high quality nursing and residential care, specializing in acquired brain injuries, neurological, mental health needs, learning and physical disabilities for persons over 18 years of age in addition to p ...
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Administrator (Customer Care)
1 week ago
Persimmon Homes Newcastle upon Tyne, United KingdomFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. · We're Persimmon Homes, a FTSE ...
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Care Home Administrator
2 days ago
Atlas care homes ltd (Aspen Court Care Home) Gateshead, United Kingdom**Aspen court **Care Home located in **Gateshead **is recruiting for a brilliantly organised team player to join us as the Home Administrator.This is your opportunity to shine and bring a safe pair of hands to administrative tasks to ensure the smooth management of the Home on fu ...
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Customer Care Administrator
1 week ago
Northumbria Primary Care Morpeth, United KingdomWe are delighted to be able to offer Customer Care Administrator post at Northumberland Health, based at Widdrington Surgery. We are looking to fill a 15hour vacancy working across 2-3days (Monday, Thursday and/or Friday). · Northumbria Primary Care is a developing, dynamic organ ...
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Customer Care Administrator
1 week ago
Northumbria Primary Care Morpeth, United KingdomWe are delighted to be able to offer Customer Care Administrator post at Northumberland Health, based at Widdrington Surgery. We are looking to fill hours over a number of posts between core hours of the service 8am until 6:30pm. · Northumbria Primary Care is a developing, dynami ...
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Customer Care Administrator
1 week ago
Northumbria Healthcare NHS Foundation Trust Morpeth, United KingdomThe job requires a broad range of tasks and offers general admin and secretarial support to the team. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail. To answer telephon ...
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Administration/receptionist / Care Navigator
6 days ago
Silverdale & Ryecroft Practice Newcastle upon Tyne, United KingdomTo be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, proces ...
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Care Home Administrator
1 week ago
The Oaks, Hillcare Blyth, United KingdomAre you looking for an exciting opportunity to really make a difference in our Nursing and Residential Home? · We are looking for a dynamic individual, to become our home administrator You will be working closely with the Home Manager and head office to undertake a variety of job ...
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Customer Care Administrator
4 days ago
Northumbria Primary Care North Shields, United KingdomNorthumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. · We are looking for a highly motivated a ...
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Customer Care Administrator
1 week ago
Northumbria Primary Care Whitley Bay, United KingdomWe are delighted to be able to offer Customer Care Administrator post at Park Parade Surgery. · Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, whic ...
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Customer Care Administrator
1 week ago
Northumbria Primary Care Whitley Bay, United KingdomNorthumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. · You must be able to prioritise workload ...
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Care Home Administrator
1 week ago
The Oaks, Hillcare Blyth, United KingdomRequired:Good numerical and word processing skills · Knowledge / experience of MS Word, MS Excel and MS Outlook · Good communication and organisational skills · Friendly, confident, well-presented and customer-focused · Professional telephone manner · Genuine interest in working ...
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Customer Care Administrator
4 days ago
Northumbria Healthcare NHS Foundation Trust North Shields, United KingdomTo answer telephone calls & respond to all enquires directing the public as appropriate. To provide admin support to nursing & clinical staff. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals. To prov ...
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Care Home Administrator
1 week ago
Springfield House Houghton le Spring, United Kingdom**40 hours per week** · **Job Purpose** · - To be responsible for the business administration and co-ordination of the Care Home. · - To support the Home Manager or their designate in administrative management of the home · **Skills, knowledge and qualifications** · **Required**: ...
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Nursing Associate
1 week ago
Northumbria Healthcare NHS Foundation Trust Ponteland, United KingdomAn exciting opportunity has arisen for a Registered Nursing Associate to join our dynamic Community Nursing Service with a full time position available within Ponteland Community Nursing Team in picturesque Northumberland. You will be an integral part of the community nursing tea ...
Customer Care Administrator - Ponteland, United Kingdom - Northumbria Healthcare NHS Foundation Trust
Description
Job summary
We are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new roles.
We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between and Monday - Friday with the possibility of working to and weekends in the future.
Main duties of the job
Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
This position will be based between Ponteland Medical Group and Seaton Delaval site. The successful candidate will be providing a high level of customer service to patients of NPC practices.
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Job descriptionJob responsibilities
To answer telephone calls & respond to all enquires directing the public as appropriate.
To provide admin support to nursing & clinical staff.
To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
To provide nonclinical advice to patients, relatives, the public and internal & external agencies.
Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Person SpecificationQualifications
Essential
Experience and knowledge
Desirable
