- Demonstrate a good knowledge of the Private Medical Insurance (PMI) market (including age rated, experience rated, provider policies, funding mechanisms and overall propositions).
- Provide excellent client support in areas of PMI and additional Healthcare products including Dental cover, Group Travel, Employee Assistance Programmes, Health Screening and Cash Plans.
- Promptly and proficiently, deal with all client queries or issues keeping your consultant appraised at all times.
- Ensuring that healthcare scheme renewal communications are issued to clients in a timely and accurate manner that is in line with team procedures. Provide assistance to consultants and clients for all switch of insurers.
- Effectively update reporting documents in a timely manner for MI purposes.
- Analysing data, peer reviewing client reports and supporting tender and new business activities.
- Building strong relationships with insurer/supplier contacts and sharing knowledge/experience with the team.
- Building strong relationships with WNS team, providing support where required for training and peer review
- Solid understanding of corporate healthcare policies gained from working in an Employee Benefits Consultancy or an Insurance Provider (e.g., UK PMI, Dental schemes, Cash Plans, Health Screening and Travel schemes, etc).
- CII IF7 qualified, preferred but the business supports training towards this.
-
IT Service Transition Specialist
2 days ago
Surrey County Council Reigate, United KingdomJob Introduction · **Do you enjoy working with people to support the implementation of changes? Do you understand what is required to transition an IT Project safely into live operation? Do you want to work as part of a supportive and forward-thinking team? Then the IT Service Tr ...
-
Pensions Services Specialist
5 days ago
Just Group Reigate, United Kingdom**Date Posted**: 09/04/2024 · **Location**: Reigate · **Job Type**: Full time · **Job Title**: Pension Services Specialist · **Location**: Reigate - hybrid · Full time - 35 hours · - __________________________ · Administrator within Defined Benefits (DB) · About Us · We're a spec ...
-
Specialist Services Projects Operative
2 days ago
TC Facilities Management Tadworth, United Kingdom**About The Role**: · TCFM are looking for a Projects & Window cleaner to join our Specialist Services team. · We are looking for a Operative willing to travel UK wide with some overnights will be required. This role is 5 out of 7 Days per week and will include Weekend and Evenin ...
-
Customer Service Specialist
2 days ago
Sartorius Epsom, United KingdomWe are looking for a Customer Service Specialist in Order Processing to join our team in Epsom. You will have previous experience in a customer service or order processing department, good communication and teamworking skills. · Do you have strong customer service and administrat ...
-
Customer Service Specialist
5 days ago
BRT Consulting LTD Crawley, United Kingdom**Customer Service Specialist - Crawley - £20K + Benefits** · **Role Overview** · **Key Objectives** · - Respond efficiently to customer inquiries within the SLA, obtaining and evaluating all available information and managing customer expectations using the Myriad subscription s ...
-
Servicing Specialist
5 days ago
Kensington Mortgages Maidenhead, United KingdomWhen we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage.- Where high street l ...
-
Service Installations Specialist
5 days ago
360 Resourcing Solutions London, United KingdomOur client has**an exciting opportunity for a **Service Installations Specialist **to join their team in **London, Docklands.** You will join them on a **full** **time,** **permanent** **basis**, and in return, you will receive a competitive salary of **£40,000 per annum excellen ...
-
Customer Service Specialist
3 days ago
Return on Investment Ltd Walton-on-Thames, United Kingdom**Customer Service Specialist - Automotive** · **Location: Walton on Thames, **Surrey** · **Hours: Mon-Thursday, 9am-5.30pm, Friday, 9am · - 4.30pm** · **Role overview** · Return on Investment (ROI) is a market-leading business, providing the biggest names in the automotive secto ...
-
Customer Services Specialist
1 day ago
Kelly Strong Recruitment Limited Shoreditch, United KingdomWe are recruiting for a Customer Services Specialist and and seek someone who has worked in group operations for an inbound tour operator who would like a change of career but still firmly working within inbound tourism. · Our client is one of the largest and most well know softw ...
-
Specialist Support Services
4 days ago
HM Prison & Probation Service London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £24,067 - £29,656- The national salary range is £24,067 - £25,342, London salary range is £26,762 - £29,656. Your salary will be dependent on your base location**Job grade**: · - Administrative Officer- Band 3**Contract type* ...
-
Customer Service Specialist
2 days ago
Carbon60 Global London, United KingdomCarbon60 are looking to recruit a Customer Service Specialist for an international aviation company based in Hayes. This is a high-level permanent role with a competitive salary to support the tasks and duties this role requires. · Alongside a competitive salary this Customer Ser ...
-
Service Delivery Specialist
3 days ago
Service Care Solutions - Criminal Justice London, United KingdomService Care Solutions are looking for a Service Delivery Specialist to work in London. · Location: South West London / Hybrid · Pay: £500-£650 per day · **Job Purpose**: · - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery a ...
-
Customer Service Specialist
5 days ago
Tate London, United Kingdom**Customer Service Specialist** · **£27,000 - £30,000,000 plus 10% bonus** · **London City - Fabulous office and working culture** · **Monday - Friday and one Satuday per month** · An expanding **Italian tech company** that has been modernising the insurance industry since its la ...
-
Customer Service Specialist
5 days ago
Tate London, United Kingdom**Customer Service Specialist** · **£27,000 - £30,000 plus 10% bonus** · **London City - Fabulous office and workingculture** · **Monday to Friday and one Saturday a month** · An expanding **Italian tech company** that has been modernising the insurance industry since its launch ...
-
Customer Service Specialist
2 days ago
TN Recruits West Malling, United Kingdom**Join a leading property finance Team as a Customer Service Specialist** · *** · - Are you a keen and switched-on individual with a passion for providing exceptional customer service?_ · - _ · - Do you possess articulate communication skills, excellent organisational abilities, ...
-
Customer Service Specialist
5 days ago
Pepper Advantage Uxbridge, United KingdomPepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for** Customer Service** **Specialists** with proven experience in a phone-based customer service environment to join our **Uxbridge** office. · If you are open to a ...
-
Customer Services Specialist
5 days ago
First Central Haywards Heath, United Kingdom**We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** · We're recruiting tal ...
-
Customer Services Specialist
5 days ago
New Leaf Search London, United Kingdom**Job description**: · K3107 - New Leaf Search has partnered with a specialist banking organisation in their search for a** Customer Services Specialist**. The role is responsible for providing administration support of live agreements as well as general administrative Customer S ...
-
Client Service Specialist
3 days ago
BNY Mellon City of London, United KingdomThis role will sit within the UK Segregated Client Service team, with a named book of client responsibilities across LDI and Fixed Income strategies. · **Role Accountabilities**: · - Respond promptly and professionally to day-to-day and ad hoc client and consultant requests. · - ...
-
Service Desk Specialist
2 days ago
Clear Channel UK London, United Kingdom**About Us** · Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets. · Our mission is to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. · Technology is at the heart of our oper ...
Client Service Specialist - Redhill, United Kingdom - Howden Group Holdings
Description
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Howden is seeking a Client Services Specialist within our corporate healthcare insurance team. You will be providing an efficient service to a portfolio of clients in respect of their corporate healthcare schemes including, Private Medical Insurance, Dental, Travel, Cash Plan, Health Screening and Employee Assistance Programme. The schemes we work on are largely be experience rated schemes but may also include smaller age rated schemes.
Consultants, Senior Consultants and Principals will be responsible for managing the client relationship and Client Service Specialists will be responsible for providing support, which will include regular face to face and Teams meetings with clients.
Please note this is a full-time, permanent role that can be based in either our London or Redhill office. The expectation is to be onsite 2-3 days per week on average.
Role Responsibilities:
Provide support to colleagues in respect of their clients' Private Medical Insurance & other healthcare schemes. This will include a variety of tasks including but not limited to:
Role Requirements:
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
