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Liverpool

    Retail Account Coordinator - Liverpool, United Kingdom - Construction Resources

    Construction Resources
    Construction Resources Liverpool, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

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    Description

    Job Title:
    Key Accounts Coordinator
    Co-ordinate and facilitate all customer requirements within a growing building trade supplies, key accounts office.

    An office-based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased sales opportunities for the business executed.

    Receiving and processing customer orders without discrepancy in a timely manner via telephone, email and face-to-face.
    Ensuring the companies Trade Supplies are operating a customer focused and efficient transport and delivery service. Producing delivery reports to further improve our service and ensure we are operating at our maximum efficiency.
    Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer's needs.

    Promoting good working practices and motivating staff ensuring personnel are working at their maximum potential, helping grow The company and empowering staff to make a difference within the business.

    To adhere with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.

    To develop the companies commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.

    Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.

    Liaising with all other departments (Transport, Warehouse, etc.) Experience of working in a sales office/key accounts environment.
    Experience of managing and co-ordinating dedicated sales accounts.
    Ability to be flexible, multi-skilled and willing to go the extra-mile.
    Experience of working within a building supplies Industry.
    Experience of dealing directly with key account customers face-to-face, via telephone and email.
    A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework #J-18808-Ljbffr
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